Articles on
Operations
The Market@Macy’s and B8ta
Robin Lewis
July 8, 2018
The new Macy’s Herald Square B8ta shop (which they acquired an equity interest in) is not just a cool, modern looking shop that sells cool, ...
Read More →
The New Sustainability
Marie Driscoll
June 12, 2018
Sustainable fashion has been more of an oxymoron than a reality since the advent of mass merchandising. But social media, internet-enabled transparency and a new ...
Read More →
L.L. Bean: Consumers React to Broken Promises
Pam Danziger
June 5, 2018
Honesty, trustworthiness and confidence that promises made are promises kept: these are the qualities we look for in our partners, our friends, the people we ...
Read More →
The Failures of Customer Centricity
James M. Damian
June 3, 2018
Culture Sits Above Business Strategy There is a general failure of retail leadership to adopt customer centricity. And that failure is directly correlated to a ...
Read More →
Macy’s: Beyond The “Numbers”
Robin Lewis
May 23, 2018
Before we get to Macy’s knocking Q1 out of the park, or blowing past many of the street\’s estimates, let’s contemplate the real win, the ...
Read More →
Why Walmart Sold Asda
David Merrefield
May 22, 2018
In an unfortunate lapse of judgement, Mike Coupe was caught on a hot mic crooning the ditty made famous by the musical 42nd Street,” We’re ...
Read More →
Victoria’s Secret: On a Precipice or a Platform?
Ken Hewes
May 21, 2018
With its U.S. sales, earnings and customer affinity deteriorating, many analysts are questioning the future of Victoria’s Secret. In his article “Behind the Curve,” Robin ...
Read More →
Eddie “The Doctor” Lampert
Robin Lewis
May 17, 2018
I find it hard to believe that “Fast Buck” Eddie actually believes that people in the retail industry and Wall Street actually believe that he ...
Read More →