Articles on
Operations
Don’t Just Survive – How to Thrive in the Changing Retail Landscape
Pam Danziger
May 21, 2019
The next seven years are going to be tough for retail. A sweeping restructuring and downsizing of physical retail will occur through 2026, as the ...
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Millennials Are Getting Bored with Startups
Jasmine Glasheen
May 16, 2019
Everyone wants to be part of a brand\’s come up story nowadays. In today\’s retail startup environment, entrepreneurs start off small and unknown with the ...
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The New Era of Corporate Responsibility
Jackie Lewis
May 8, 2019
A new era of sustainability is upon us, based on a growing awareness of our personal wellbeing and the impacts of pollution on our planet. ...
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I Want It Now
Deborah Patton
April 30, 2019
We have been reporting about the customer service experience for years – following the arc of the neighborhood store in the 50s where everyone knows ...
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April Showers Bring May Flowers — and More Customers to Buy Clothes
Pam Danziger
April 10, 2019
Have you been watching the weather recently? A foreboding-sounding weather system, a bombogenesis formed over the Atlantic Ocean that l traveled up the coast. Fortunately, ...
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The Macy’s Makeover
Dana Wood
April 7, 2019
In New York City proper at least, it\’s becoming the norm for storied retailers like Saks Fifth Avenue and Bloomingdale\’s to spend gazillions of dollars ...
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Target’s New Business Model is Still a Work in Progress
Ken Hewes
March 27, 2019
No retail segment is more competitive than the mass segment, where retailers sell many of the same SKUs and must therefore compete based on differentiated ...
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Pickup Proliferation
David Merrefield
March 26, 2019
The dam has burst. It\’s now evident that there\’s no stopping the proliferation of curbside pickup points being rolled out by food retailers. The most ...
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