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The Market@Macy’s and B8ta

The new Macy’s Herald Square B8ta shop (which they acquired an equity interest in) is not just a cool, modern looking shop that sells cool, ...
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The New Sustainability

Sustainable fashion has been more of an oxymoron than a reality since the advent of mass merchandising. But social media, internet-enabled transparency and a new ...
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L.L. Bean: Consumers React to Broken Promises

Honesty, trustworthiness and confidence that promises made are promises kept: these are the qualities we look for in our partners, our friends, the people we ...
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The Failures of Customer Centricity

Culture Sits Above Business Strategy There is a general failure of retail leadership to adopt customer centricity. And that failure is directly correlated to a ...
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Macy’s: Beyond The “Numbers”

Before we get to Macy’s knocking Q1 out of the park, or blowing past many of the street\’s estimates, let’s contemplate the real win, the ...
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Why Walmart Sold Asda

In an unfortunate lapse of judgement, Mike Coupe was caught on a hot mic crooning the ditty made famous by the musical 42nd Street,” We’re ...
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Victoria’s Secret: On a Precipice or a Platform?

With its U.S. sales, earnings and customer affinity deteriorating, many analysts are questioning the future of Victoria’s Secret. In his article “Behind the Curve,” Robin ...
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Eddie “The Doctor” Lampert

I find it hard to believe that “Fast Buck” Eddie actually believes that people in the retail industry and Wall Street actually believe that he ...
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