In our September 18th podcast we discussed six major issues that retailers and brands are wrestling with going into the 2021 Holiday season. At the ...

With growing consumer dependence on sites like Amazon, Uber and Airbnb, we are squarely in a platform economy. This means that a significant amount of ...

Triggered by Walmart’s recent announcement that they are launching a delivery service called Walmart GoLocal (that can be shared with any, and all other retailers, ...

Even before the pandemic hit the U.S. market, customer service has been on a decline. Looking back over the past year and half, America’s “Great ...

That 2015 Balenciaga teddy bear faux fur coat that I decided against haunts me to this day. While the luxury resale market is expanding along ...

Few individual retail stores have had the ups and downs of the Bed Bath & Beyond store on Sixth Avenue in Manhattan. And with its ...

There’s an old adage: You get what you get, and you don’t get upset. Clearly, that doesn’t apply to retail. For some time now, the ...

How many times have you walked or driven past a grocery-anchored strip center and been surprised? Never. It’s the same old, same old … year ...