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Two Things Changing Retail Forever

Triggered by Walmart’s recent announcement that they are launching a delivery service called Walmart GoLocal (that can be shared with any, and all other retailers, ...
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America’s Great Service Crisis

Even before the pandemic hit the U.S. market, customer service has been on a decline. Looking back over the past year and half, America’s “Great ...
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Brands Dip into Resales

That 2015 Balenciaga teddy bear faux fur coat that I decided against haunts me to this day. While the luxury resale market is expanding along ...
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Why the New Bed Bath & Beyond Store is the Best Retail Redo…Ever

Few individual retail stores have had the ups and downs of the Bed Bath & Beyond store on Sixth Avenue in Manhattan. And with its ...
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Cater to Your Customers — Locally

There’s an old adage: You get what you get, and you don’t get upset. Clearly, that doesn’t apply to retail. For some time now, the ...
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The Revival of Strip Centers

How many times have you walked or driven past a grocery-anchored strip center and been surprised? Never. It’s the same old, same old … year ...
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The Grocery Business Is Anything But, in the Bag

As much as the pandemic turned so many retail industries upside down it can be argued that one sector of retailing is coming out of ...
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Uncontainable: The Great Supply Chain Meltdown

OK, consider this situation: You’re going to the supermarket to pick up a few things but there are problems. You can’t find your car keys ...
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