Articles on
Operations
The Direct-to-Consumer Model Is no Retail Panacea
The academician in me needs to clear up some persisting confusion about direct to consumer (DTC) — even for those working in retail. DTC was ...
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Are You Ready for the Next Level of Business Casual?
Now that about one-third of Americans are fully vaccinated, businesses are considering when to bring office employees back to the workplace. But after more than ...
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Walmart and Gap Go Home
Walmart has fallen into The Gap. It no doubt hopes it’s a successful journey…even if history suggests otherwise. Last month the biggest of the big, ...
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Leveraging Peer Reviews
If you somehow managed to miss the message that the customer is firmly in control in the driver’s seat, it may be too late for ...
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Why Outlet Stores Are a Big Boom for Unexpected Retailers
Conventional retailers are increasingly deciding they don’t want to let TJX and its off-price brethren have all the close-out fun Way back in the bad ...
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New Omnichannel Opportunity from Covid-Complicated Fulfillment
Omnichannel fulfillment has always been a challenge for retailers and its complexity is only growing. Covid-19 changed our world and retailers have faced renewed difficulty ...
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What Do You Do If Your Big Box is Empty?
Somewhere, in that great classroom in the sky, Adam Smith is standing there behind his lectern, saying “I told you so.” As you probably may ...
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Are You Willing to Give Up Your Career?
Is anybody else waking up in the morning now thinking “What is it that I do and will I still be doing the same thing ...
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