Articles on
Operations
As Amazon Closes Bookstores, B&N Bounces Back: A Sweet Irony
What did I tell you a couple of weeks ago? I’ll remind you. I said the reason Amazon was closing most of their physical retail ...
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Measuring Offline Traffic is Critical to Retail Success
In the dynamic world of retail, regularly quantifying and characterizing traffic – online and offline – is key to tracking performance. While most retailers understand ...
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The “Re” in Retailing Now Stands for Repurposing
Retailers have been remerchandising their stores almost since the invention of the SKU. But reinvention to take them beyond just places where shoppers buy things ...
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Macy’s Solid Plan…on Agile Footing
At last week’s JP Morgan Chase Annual Retail Roundup, Macy’s CFO Adrian Mitchell laid out a very clear-eyed path forward, recognizing the obstacles and issues. ...
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Discounting, Sustainability, and the Grey Economy: A Reconciliation
How do we reconcile consumers’ sustainability obsession with booming off-price sales? Recent data from Meta show that consumers are 1.3 times more likely to purchase ...
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Old Anti-Union Tactics Will Not Work with Today’s Workforce
Amazon workers’ recent warehouse unionization win Is one small step for workers and one giant leap for labor unions. Christian Smalls, a former Amazon employee ...
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Sustainable Inventory Strategies
Sustainability is moving to the top of many retail CEOs’ agendas. Demands for sustainable businesses are coming from every angle: the consumer, management, government legislation, ...
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Dare to FIT
The fashion industry is now tied for first place in destroying our beloved planet. In 2021, 54 percent of retail bankruptcies were in apparel. And ...
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