A few years ago I worked with Godiva Chocolatiers on a new loyalty initiative to take it beyond spontaneous purchases and holiday whirlwinds at its ...

My overused statement that this is the distribution century still dramatizes the point that in a world of excess (short-term supply chain disruption aside), only ...

They say if you build it, they will come. But they never said you had to finish building it first to get them to show ...

Americans may finally be starting to emerge from their homes again after an 18-plus month pandemic-induced hibernation, but they are by no means forsaking them. ...

For over three decades of giving industry presentations, and after three co-authored books The New Rules of Retail (plus a revision) and Retail’s Seismic Shift, ...

Old Navy recently made news headlines by entering the inclusive size market. Again. They created great TV commercials with Aidy Bryant touting sizes 0-30 in ...

The global supply chain disruption and destruction has been widely covered here in the U.S., obviously chilling retail C-suites to the bone. However, as it ...