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Operations

Will Covid Heal an Industry Disease?

For over three decades of giving industry presentations, and after three co-authored books The New Rules of Retail (plus a revision) and Retail’s Seismic Shift, ...
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Old Navy Plus-Size Risk

Old Navy recently made news headlines by entering the inclusive size market. Again. They created great TV commercials with Aidy Bryant touting sizes 0-30 in ...
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Supply Chains in Free Fall

The global supply chain disruption and destruction has been widely covered here in the U.S., obviously chilling retail C-suites to the bone. However, as it ...
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The Fast Fashion Disconnect

A year ago, it seemed like Covid might finally have been the one opponent powerful enough to thwart fast fashion, the category known for inexpensive ...
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Compressing the Supply Chain to Connect with Your Consumer

I need to be honest. I was one of those skeptics about online shopping back in the mid-90s and well into the 2000s when Amazon ...
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Is Delta the 2021 Holiday Grinch?

In our September 18th podcast we discussed six major issues that retailers and brands are wrestling with going into the 2021 Holiday season. At the ...
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Marketplaces Make Money

With growing consumer dependence on sites like Amazon, Uber and Airbnb, we are squarely in a platform economy. This means that a significant amount of ...
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Two Things Changing Retail Forever

Triggered by Walmart’s recent announcement that they are launching a delivery service called Walmart GoLocal (that can be shared with any, and all other retailers, ...
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