Articles on
Operations
Grocery Goes General Merchandise
Warren Shoulberg
December 12, 2021
The deep discount grocery store model pioneered by the twin German retailers Aldi and Lidl is arguably the only all-new physical store format to come ...
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It’s a Bird. It’s a Plane. No, It’s a Retail Drone!
Robin Lewis
December 8, 2021
During WWI and WWII, carrier pigeons (or homing pigeons) actually won medals for their valiant acts of bravery. The Germans even had photographer-pigeons with cameras ...
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Where Rent the Runway Went Wrong
Jasmine Glasheen
December 1, 2021
“Designer rentals starting at $30,” Rent the Runway’s website proclaims. A quick scan of the site shows free rental coverage, free dry cleaning… what’s a ...
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Retail in a Transitional Crisis
Kate Newlin
November 22, 2021
A few years ago I worked with Godiva Chocolatiers on a new loyalty initiative to take it beyond spontaneous purchases and holiday whirlwinds at its ...
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How Retailers Can Modernize Fulfillment
Richard von Hirschberg and Chirag Patel
November 8, 2021
Let’s face it, the supply chain as we once knew it has been forever changed. Just in the last few weeks, we’ve read about furniture ...
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Distribution Always Overrules
Robin Lewis
November 3, 2021
My overused statement that this is the distribution century still dramatizes the point that in a world of excess (short-term supply chain disruption aside), only ...
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A Dream Swamped in New Jersey
Warren Shoulberg
November 1, 2021
They say if you build it, they will come. But they never said you had to finish building it first to get them to show ...
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Four Trends Building the Home Industry
Warren Shoulberg
October 26, 2021
Americans may finally be starting to emerge from their homes again after an 18-plus month pandemic-induced hibernation, but they are by no means forsaking them. ...
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