Industry Reality Check To set the context for new emerging retail crises, allow me to set up the situation we find ourselves in as a ...

So far, malls have not had an easy year – but some shopping centers have managed to thrive despite the category’s wider challenges. We looked ...

It has been my habit to try to visit Macy’s in Herald Square whenever I am in the area: from the time I was a ...

Powerful forces are weighing on existing supply chains. We needn’t look far to notice the effects that shipping delays, rising costs, geopolitical headwinds, climate instability, ...

Although they say they don’t care about conformity, next-gen consumers sure are thirsty for access to hot ticket brands. H&M is the latest online fashion ...

Covid-19 accelerated omnichannel shopping trends, such as BOPIS (buy-online-pickup-in-store) and BORIS (buy-online-return-in-store). Now retailers need to have a deep understanding of those consumer omnichannel purchase ...

There are so many conflicting messages about retail sustainability that it’s hard to know what’s real. This is by design. Some messages encourage customers to ...

Returns are a necessary component of the consumer journey. But returns don’t have to be harmful to the retailer, especially if they can be used ...