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Management

The Scents and Sense of the Season

T’was a day around Christmas and all through the mall, the smell of Cinnabon and The Body Shop and perfume-spritzing sales girls has been replaced…with ...
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Holiday Happiness: Go for It While You Can

We live in an era of a perpetual imbalance of supply and demand, and, therefore real-time price deflation across almost all consumer-facing industries. Indeed, price ...
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Omnichannel\’s Death…Not So Fast!

Mark Twain once remarked, “the reports of my death are greatly exaggerated.” If the word “omnichannel” had a voice, it would say the same thing. ...
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The Amazon “Flywheel” Powers into the Holidays and Beyond

I hate to lead any article about Amazon with “the numbers,” because they suck all of the oxygen out of the room, to use a ...
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Enlightened Leadership

Here we are at the end of 2017 still talking about diversity, gender parity, equitable compensation and developing an integrated workforce that reflects our customers. ...
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How Timberland Imagined a New Shopping Experience: Its Tree Lab Concept Store

Timberland, the New England-based outdoor lifestyle brand, has left big footprints in fashion trends across the globe. Famous for its iconic yellow boot, designed by ...
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Amazonification

Welcome to the Amazonification of the global economy! Or, if you’re competitor—World War A. At this point, retailers are on Amazon overload, having wrung their ...
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The RealReal: High-End Disruptor or Gateway Drug to Luxury?

On a recent Friday, Dr. Stephanie Crandall took the morning off to hold an important meeting at her spacious Westchester County, New York home. The ...
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