Articles on
Experience
The New Luxury
Marie Driscoll
August 27, 2018
Back to Growth So far, 2018 has been a good year for the luxury industry, at least according to the recent financial reports at Kering, ...
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That Little Home Nook at Nordstrom’s Keeps Getting Bigger
Warren Shoulberg
August 20, 2018
Nordstrom, you know, the upscale department store out of Seattle, has a lot on its plate these days: its first New York City store, tests ...
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Retailers, Beware of the Body Snatchers on the Sales Floor
Pam Danziger
August 6, 2018
I recently visited an upscale store in NYC early mid-morning as I began a shopping trip that would take me to a number of different ...
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Williams Sonoma: Nobody Does It Better
Warren Shoulberg
August 5, 2018
Is Williams Sonoma the best home furnishing retailer in the country today? It would be hard to argue otherwise. In perhaps every single area of ...
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As the Pillars of Society Shift, What’s a Brand to Do?
Kate Newlin
July 18, 2018
Faith Popcorn is a world-renowned futurist. She runs a company called Faith Popcorn’s BrainReserve which helps the Fortune 100 figure out how to fit their ...
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Wegmans’ Love Affair with Customers
Pam Danziger
July 15, 2018
Let’s face it: Grocery shopping is a pain. It takes valuable time that could be used more productively elsewhere. It is such a hassle that ...
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Kroger Goes Home: Eat Here. Get Pillows
Warren Shoulberg
June 24, 2018
Back when Walmart first went into the grocery business, it took some getting used to that you could buy your food at a store previously ...
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Walmart’s Jetblack Democratizes Distribution
Robin Lewis
June 20, 2018
“Distribution channels,” as they were once called before the Internet, are being wiped out by a stealth democratization process arguably begun by Amazon. Walmart has ...
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