The department store future will be an oxymoron unless the current model and the actual words “department store” are not transformed to become uber-compelling destinations for tomorrow’s consumers. If not, they will be history. In fact, the future is NOW, […]
Is a Department Store Future an Oxymoron? The Tsunami is now! Read More »
One of Mark Twain’s classics is the double-entendre, “Denial ain\’t just a river in Egypt.” Amazon is a trigger point for denial, which is rampant in consumer retail (or fill in your industry here). Executives, directors and workers are in
#Amazon Ain’t Just a River in Egypt Read More »
Okay, okay, we know everyone, including us, has proselytized about the problems retailers face today. The inconvenient disharmonic convergence of factors including changes in consumer attitudes, tech, resource constraints, big data, economics, shifting demographics and politics has skewered the industry
An Alert From World Retail Congress, 2017 By now, if anybody in the entire retail and consumer facing industries, from C-level executives down to the janitor working the night shift, is not aware of the fundamental earth-quaking changes going on
Stop Talking and Start Doing, Now and Faster Read More »
It’s happening. And even though the chatter about traditional retailing’s disruption has been going on for several years, it’s like all of a sudden, OMG, it’s upon us. Is it the great department store meltdown, as Macy’s, Kohl’s, Sears and
The Great Department Store Meltdown? Or a Bumpy Transformation? Read More »
The conundrum facing restaurateurs right now is how to develop a pricing and business model that allows for fair wages to be paid to all employees, waitstaff and sous-chefs alike. The challenge is how to do it without the protocol
Why An Automatic Service Charge Doesn’t (and Can’t) Work for Restaurants Read More »
Walmart is buying Jet.com. “Forbes” tells us that shopping malls are being killed by online shopping and Nordstrom’s CFO says it’s only going to get worse. Yet, something called “global shopping destinations” is thriving. Note the refusal to use the
Where is Retail Headed? Read More »
The distribution century marches on. Its poster child and undisputed leader, Amazon, continues to amaze most people perhaps, but not me. I see Amazon’s bigger picture as it relates to its plans to open about 100 pop-up stores in malls
Amazon Pop-Ups? Don’t Kid Yourself Read More »
Just the Tip of the Iceberg The Nordstroms do not accept compliments easily. And when they do, (as Blake Nordstrom did for a cover article I wrote over a year ago), it was with a shrug, and a quiet “thanks,
Nordstrom Partners with J. Crew Read More »
A couple of years ago, the head of Nabisco called me because of a problem his channel partners had plopped down on his doorstep. Seems they had videos of women starting down the cookie aisles of their stores—and then backing
The Decline & Fall of Retail As We Know It Read More »
