Entire store chains are declaring bankruptcy and liquidating; department stores are transitioning to specialty stores; the leadership carousel at the top of organizational charts is spinning faster than ever; and online retailing titans are … opening brick-and-mortar stores? There may […]
Brand’s High-Touch, High-Tech Service Business Model Attracts Busy, Fashion-Conscious Women As the apparel sector gravitates toward cheaper products, relentless promotions, and declining service, a very different microtrend is taking hold. Direct-to-consumer luxury apparel company Worth Collection Ltd. is providing hands-on
A Personal Retrospective I don’t know where to begin with this story. It’s about retail, forgotten brand origin stories, advertising, and the golden age of radio. You might say it’s a trip down memory lane, but my instincts tell me
Art Twain: Staying Loose and Coloring Outside the Lines Read More »
Store format redux from retail’s emerging trends in 2015 has proven that retailers are marching ever forward in this disruptive industry landscape. Big format stores are investing in smaller format editions, department stores are dabbling in specialty and online e-tailers
Retail’s Darkest Secret: The Knowledge Deficiency Gap Read More »
A Connected Life If you think the tsunami of new technologies, more spectacular one day after another, are now within your grasp of understanding, and soon to be mastered in implementation, do not pat yourself on the back and take
Internet of Things (IoT) Read More »
There should be a Master\’s degree in customer engagement (MCE) obtainable from Harvard or any of the other top-tiered universities. It should be as revered and valued as an MBA, including comparable compensation. And every retail associate or associate wannabe,
An App For Hugging? Never, Ever at Mitchells Read More »
Look up in the sky! It’s a bird…it’s a plane. No, it’s those Louboutins you ordered. That might not be too far from reality given the frenzy over drones and their potential in retail. We have the fertile mind and
The IGD’s recent London conference focused on “disruptive innovation.” The organizers brought together industry heavyweights from both retail and brands; several spoke, and all claimed the new reality of business was a universe of shoppers who expected low prices. Let’s
What is “Disruptive Innovation” Supposed to Mean? Read More »
On the heels of a strong close to 2014 and annual sales and profits growth of 32% and 28% respectively, Under Armour hosted a meeting with the investment community, addressing its recent acquisitions that, when combined, create the world’s largest
Making Athletes Better, Socially Read More »
An Interview With Tony Spring, CEO, Bloomingdale’s Robin Lewis: Tony, tell our readers a little bit about yourself. Where are you from? What got you interested in the retail business, and how did your career path lead you to your
Bloomingdale’s Next Chapter Read More »
