Nordstrom, you know, the upscale department store out of Seattle, has a lot on its plate these days: its first New York City store, tests of its “Local” non-store stores and trying to get the financing – again – to […]
That Little Home Nook at Nordstrom’s Keeps Getting Bigger Read More »
In the first of this two-part series, we looked at the performance discrepancies we see through our data in the various online categories and the possible reasons behind their unequal performance. In this second article, we explore ways to improve
E-Commerce: If You Build It, Will They Come? Part 2 Read More »
Like many in the retail industry, to say nothing of millions of customers, I have always been a big fan of Nordstrom. I’m afraid I can’t quite hold that position today. Nordstrom’s DNA: Great Merchandise, Great Customer Service, Great Presentation
Nordstrom: A Paragon of Virtue Gone Astray? Read More »
Amazon coined “the last mile” as the most important, complex and costly last leg of distribution. Their goal: speed of delivery within hours, or less. They also started free shipping. Both moves have had huge ramifications for traditional legacy players.
Is Williams Sonoma the best home furnishing retailer in the country today? It would be hard to argue otherwise. In perhaps every single area of retailing performance – in-store experience, online market penetration, distinctive merchandise offerings, channel segmentation, services, backroom
Williams Sonoma: Nobody Does It Better Read More »
Every now and then news crosses my desk that seems so unlikely that I suspect it might be a hoax. Of course, that happens with alarming frequency when it comes to political news, but in this instance, I’m referencing business
Kroger’s Little Car Experiment Read More »
A lot of people have begun to sing Walmart’s praises. I’m not one of them. In fact, Walmart is a company I have an increasing amount of disdain for. In fact, I would liken Walmart to a gigantic lawn dart
Walmart: A $500B Lawn Dart Desperately Seeking a Patch of Grass Read More »
It has been almost exactly one year since Amazon made its stunning buyout of specialty grocery retailer Whole Foods Market for $13.7 billion. So, what better time than now to take a look at how the whole thing is proceeding.
The Amazon Effect on Whole Foods Read More »
When I first started in the apparel industry, fresh out of college with a BA in Philosophy, I was determined to learn everything I could about how to build a successful apparel brand and business. The concept of quality was
Let’s face it: Grocery shopping is a pain. It takes valuable time that could be used more productively elsewhere. It is such a hassle that by the time you are done doing it, there is often little energy left over
Wegmans’ Love Affair with Customers Read More »
