Philanthropy and Your Brand I first heard of Toms nearly five years ago while wedding dress shopping with my niece. To judge the right length of the dress, the sales person asked what type of shoe she was planning to […]
Give a Little, Get a Lot. Or Not. Read More »
In 1983, “New York Times” journalist and eminence grise of retail reportage, the late Isadore Barmash, reported on the then newly revealed Sears Roebuck “Store of the Future:” \”Admittedly playing catch-up, Sears last week introduced its sleek,226,000 square-foot prototype store
The Store of the Future Read More »
The “Runway, Same Day” movement is not really a game changer. The game has already changed. The recent discussions around the \”Runway, Same Day\” business model, solidified by Burberry’s recent decision to combine both its men\’s and women\’s collections into a
Streaming Style: Fashion Goes Netflix Read More »
Last time I checked with the boys in Siliconland, you still couldn’t go out to eat online. We’re not talking about Grubhubbing it to your front door or an Uberlicious special. This is about the idea of going someplace –
Can Food Save American Retailing? Read More »
Good Ship Goodwill to the Rescue I thought I had finally ended my coverage of Captain Lampert driving the Sears Titanic to the bottom of the briney deep. Well, think again. On its way to oblivion, Sears just keeps on
Sears Titanic: SOS Read More »
Back in the day—and we mean the mythical, halcyon days of small-town America— shopkeepers were among the core, central figures in a community. Their prestige came from their well-recognized knowledge of the truths surrounding any given family. The shopkeeper knew
Understanding Omnichannel Shoppers Through Receipt Mining Read More »
Over the past few years, Voice of the Customer (VoC) programs have become an established path for retailers to deliver enhanced customer experiences, engage employees and drive business change. A June 2014 report by Forrester Research, “What Drives Profitable Customer
7 Secrets of \”Voice of the Customer\” Success in Retail Read More »
For the better part of 150 years, the art and science of retail has evolved slowly. In an era when brick-and mortar stores controlled a stable shopping experience, there were occasional flashes of innovation, but mostly a slow, steady cultural
Retail\’s Learning Pipeline: From Clicks to Bricks and Back Again Read More »
Why do Retail Company Boards of Directors Appoint Dysfunctional CEOS — Then Fail to Recognize Their Error Before It’s Too Late? All publicly held companies have a board of directors whose principal role is to act as a fiduciary on
Charade is a nice way of describing what I believe to be the biggest issue in mainstream retailing today. The charade? “Spinmeistering,” including many of the top executives across all retail sectors — Nordstrom’s, HBC, (Saks Off Fifth and Lord
The Great Retail Charade – Diving Into an Economic Black Hole Read More »
