Over my career, I’ve worked with a lot of clients that had hidden opportunities to market their products and services, hidden in plain sight. These opportunities come as a surprise to the retail executives I consulted with, and I have […]
Hidden Opportunities Read More »
One of the more fascinating ideas in retailing that never really caught on involved supermarket checkout lines. Some clever junior executive somewhere decided that instead of rewarding his store’s lowest-spending customers buying 10 items or less with dedicated lanes, why
Private Retailing: For Your Wallet Only Read More »
Christopher Waller, a senior Federal Reserve official, announced on May 30, that he supports the U.S. central bank’s main interest rate to rise to a level at which it starts to stunt economic growth by the end of the year,
A Cogent Economic Review Read More »
Whether it is to make quicker business decisions, improve the customer experience, deliver operational efficiencies or reduce return rates, once the right data is in place there are some very simple things that brands and retailers can do today to
Updated Playbook for Retail Success Read More »
The retail industry has been a major beneficiary of the waves of globalization iterations in recent decades. We have optimized our supply chains, barely raised prices in years, and consumers have rewarded retailers by buying far more than they need,
A New World Order for Retail Read More »
Winning sports teams have great playbooks. In the age of AI, coaches and teams have access to immense amounts of data, from discovering key insights on plays to understanding every action on the court. This data allows them to evaluate
Retail Playbooks to Win Read More »
Paradoxes are both familiar and common to the human condition. They are brain teasers that reveal faults in our senses and errors in human logic. Authors and poets delight in paradoxes because they stop the reader in their tracks to
The Paradox of Brands Read More »
At age 16 my first step towards independence was a driver’s license. I failed the first test and was mortified – parallel parking in a manual shift Dodge Dart wasn’t easy. Most of us boomers have similar stories of lusting
What Are Screens Doing to Us? Read More »
Amazon workers’ recent warehouse unionization win Is one small step for workers and one giant leap for labor unions. Christian Smalls, a former Amazon employee who started the Amazon Labor Union, has become a hero for many workers around the
Old Anti-Union Tactics Will Not Work with Today’s Workforce Read More »
The masked and the unmasked joined forces in Austin after a two-year South by Southwest (SXSW) drought. The sidewalk terror normally caused by the Lime scooter brigades was diminished by smaller crowds overall, yet the conference was surprisingly robust. An
