President Obama announced recently that he was forming a panel of Small Business experts to help him get America back to work. As the owner of a business with fewer than 500 employees, I am delighted that our President recognizes […]
Taking Care of (Small) Business Read More »
Big New Preemptor Don’t Stop. Don’t Pass “Go.” Go Directly to the Consumer Kiosks, pop-ups, food carts, in-flight shopping, m-commerce, door-to-door, living room selling parties, tractor-trailer tour trucks and neighborhood small store formats are all fast-growing distribution models designed to
Pardon me, but I just can’t help myself. I seem to have an Edgar Allan Poe-like fixation. In this case I’m stuck on small format retailing, including “moms and pops,” as a winning model in the over-stored and -stuffed 21st
This is an interview with Michael Dart, who co-authored, with Robin Lewis, the book \”The New Rules of Retail.\” Be sure to get your copy of the book at Amazon and check out the reviews and other information at NewRulesOfRetail.com.
The New Rules of Retail Read More »
The Godfather Strategy First quoted by Sun Tzu, the Chinese general and author of The Art of War, an ancient treatise on military strategy, the statement was given more contemporary relevance in the 1974 film The Godfather Part II when
“Keep Your Friends Close and Your Enemies Closer” Read More »
Check Your Limited “Bandwidth” It’s over. You want to continue selling your brand simply as a product? Go ahead, and you’re dead. You didn’t learn from the game-changer of all times, Starbucks (SBUX), taking coffee out of a can and
Tide and Mr. Clean: Just Soap? Read More »
Where is the retail in retail banking? Retail banking remains the poor stepchild of North American financial organizations. Few banking CEOs have ever had line responsibility for their banks’ retail divisions. It’s as if they are in retail because they
Late Payment Notice Read More »
I just wanted to wish you a belated Happy New Year and say congrats on your results you recently announced from the holiday season. Very impressive. You’ve certainly had quite a year, what with the passing of Howard Lester, the
What’s Next, John Boehner Spray-On Tan? Whether plopping down at her makeup table to do a surprisingly expert smoky eye, or running her fingers through her waist-length chestnut mane, 40-something Kyle Richards of “The Real Housewives of Beverly Hills” has
Dumbed-Down Beauty, Reality TV-Style Read More »
By Amy Klaris and Greg Ellis Best Practices from Kurt Salmon The Customer Experience Imperative In Kurt Salmon’s recent conversations with leading retailers, two topics come up repeatedly: customer experience and multichannel. Over the past decade, the two concepts have
Customer Experience in a Multichannel World Read More »
