Back in the day—and we mean the mythical, halcyon days of small-town America— shopkeepers were among the core, central figures in a community. Their prestige came from their well-recognized knowledge of the truths surrounding any given family. The shopkeeper knew […]
Understanding Omnichannel Shoppers Through Receipt Mining Read More »
Over the past few years, Voice of the Customer (VoC) programs have become an established path for retailers to deliver enhanced customer experiences, engage employees and drive business change. A June 2014 report by Forrester Research, “What Drives Profitable Customer
7 Secrets of \”Voice of the Customer\” Success in Retail Read More »
Robin Lewis: I told Richard [Baker, Governor and Executive Chairman, Hudson’s Bay Company] a while back that he is a real estate guy, albeit a brilliant one, who’s leading a retailing operation, and in my opinion, he needed retailers running
Q&A with Jerry Storch, CEO Hudson’s Bay Company Read More »
On a recent pop by my local CVS – ostensibly to fetch new heads for my Philips Sonicare DiamondClean, the Maserati of electric toothbrushes – I decided to take a quick lap through the skincare aisle to see if there
Drugstore Skincare: Anything You Can Do, I Can Do Cheaper Read More »
For the better part of 150 years, the art and science of retail has evolved slowly. In an era when brick-and mortar stores controlled a stable shopping experience, there were occasional flashes of innovation, but mostly a slow, steady cultural
Retail\’s Learning Pipeline: From Clicks to Bricks and Back Again Read More »
Why do Retail Company Boards of Directors Appoint Dysfunctional CEOS — Then Fail to Recognize Their Error Before It’s Too Late? All publicly held companies have a board of directors whose principal role is to act as a fiduciary on
What do Nordstrom, Starbucks, Amazon, Costco, and Recreational Equipment, Inc. (REI) have in common? They are all world-class retailers based in Seattle. And don’t forget 103-year-old Ben Bridge Jeweler (a division of Berkshire Hathaway, with 75 stores in 11 states),
Seattle: America’s Capital of Retail Read More »
In an unusual turn of events, the sands are shifting under Whole Foods Markets—and now it’s in trouble. In short order, Whole Foods, the quintessential upmarket food retailer, has gone from being a Wall Street darling to a Wall Street
Whole Foods’ Ham Handed Moves Read More »
SAP is the leading provider of application solutions for the retail industry. Real-time retail has been reimagined with the SAP HANA(r) platform. Innovation is the core of the next-generation applications from SAP. Every function is integrated, cloud first, and
Made In Italy “All I know is, when I see a ‘Made in Italy’ label, I want to buy it!” This is typical of comments I hear from the sophisticated fashion set I run with in NYC. Italy’s creativity, artistry,
