Retailers still don\’t get it. How many times and in how many ways do I have to rant and rave about the one enormous competitive advantage the brick-and-mortar players have over the online experience? According to a survey by Elastic […]
Four Pain Points Can Kill Physical Retail Read More »
The \”Budget Stores\” started in the grand old flagship stores as the \”Basement Stores.\” There was an abundance of space in those wonderful big buildings, but how did they attract people to go underground into the buildings\’ bowels? Simple formula:
The “Basement” Is Back? Not Really! Read More »
Furniture products, despite massive advancements in technology and generational changes in the consuming habits of their customer base, have largely remained unchanged for centuries. A sofa is a dresser is a dining room table. So too has the process of
This Isn’t Your Grandmother’s Furniture Buying Anymore Read More »
I was interviewed the other day by a reporter for the Commercial Observer, asking me about the \”fast food\” salad chain, Sweetgreen. Described by Wikipedia: \”Sweetgreen is an American fast casual restaurant chain that serves salads. It was founded in
Creating Diets Beyond the Diet Read More »
Join us on Wednesday August 7th, 2019 for the annual Columbia Business School Retail Forum hosted by Robin Lewis, Richard Jaffe and the W. Edwards Deming Center. We have a terrific program in the works, and want to let you
2019 Columbia Business School Retail Forum Read More »
In the 1960s, before the term \”retail experience\” existed, CEO and industry icon, Marvin Traub, created \”retail as theater\” at Bloomingdale\’s on 59th Street. Traub explained, \”We developed the idea that a store should be entertainment, not just a place
The Future of Retail Discovered in a Galaxy Far, Far Away Read More »
The fast-moving fashion industry continues to provide consumers with an opportunity to connect with their favorite brands and designers, while enabling personalized style statements. As part of this dynamic equation between the consumer and her love for, and interaction with
On the Runway: Consumer Experiences, Powered by Technology Read More »
In the old-world corporate phase of my career, I can\’t remember how many times I was told \”If it ain\’t broke, don\’t fix it.\” Looking back, every time that bromide was uttered was exactly the time I should have replied
Shoptalk 2.0: If It Ain\’t Broke…Fix It Anyway Read More »
It started with another miserable Friday night at LaGuardia Airport. The flight from Atlanta was delayed. A 20-minute wait in a taxi line and an hour traffic jam after midnight trying to get through the midtown tunnel. I hit my
The Last Analog 50 Feet of Our Digital World Read More »
What does Eddie \”fast buck\” Lampert have to do with this? Before I get to the significance of the title of this article and HBC\’s \”go private plan,\” I stated in an article way back in 2014 that Richard Baker
Richard Baker is my Name – Real Estate is my Game Read More »
