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We live in an era of chaos. Government-by-chaos isn’t working out too well, and retailing in the era of chaotic disruptors is facing big risks ...
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The Rewards of Loyalty

I remember evenings hunched over the kitchen table with my mother pasting S&H Green Stamps into a passport sized book, ignoring the sickly sweet taste ...
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Who’s Your Successor?

Full disclosure: it is easier to write about succession planning than to execute on it. Recently two fashion industry firms made headlines with the announcement ...
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Over the River and Through the Woods…to Black Friday We Go

The sleighs are ready and waiting for a Black Friday kickoff. But hold on a second! This is old world thinking. A retail expert, who ...
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The Children’s Place – A Case Study For Winning

There’s such a dark cloud of bad news for most general merchandise and apparel retailers today that when I examined how The Children’s Place rose ...
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Toy Story…the Sequel

The game isn’t quite over…but the fun has certainly stopped. As Toys”R”Us slogs through what looks like a fling with bankruptcy, it once again points ...
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Transforming Retail to (R)Tech

Over the centuries, retail has blossomed into an industry that supports millions of store employees, tens of millions of people in ancillary industries, and hundreds ...
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Amazon and the Parking Problem

Driving from the Jacksonville, Florida airport into downtown, you pass by one of Amazon’s new distribution centers: a mammoth building of more than a million ...
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