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Glasheen - Loyalty - The Robin Report

Traditional Loyalty Programs are Passé, Here\’s What\’s Next

Card-based customer loyalty programs in the retail industry–LOL. These days most customers that belong to nine additional loyalty programs with different retailers, and few consumers ...
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The Robin Report - David Merrfield-Sprouts

Sprouts Discovers that Density is Destiny

After a lengthy period of topside executive turmoil, Sprouts Farmers Market recently landed a new chief executive officer who will have his hands full with ...
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A Secret Shop of STORY at Macy’s Reveals Some Ugly Truths

The retail industry often falls in love with its own sound bites. Sexy acquisitions, beautiful in-store PR photos and even charismatic retail personalities are as ...
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Recalibrating Salaries: The Raises Americans Have Been Waiting For

Boost salaries and you boost the whole economy. Armed with more money for spending, consumers can increase purchases of homes, consumer goods, leisure activities and ...
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Sustainability? Not a Chance Without Consumers Declaring War

Pick up almost any textile or apparel industry publication and you will be inundated with claims by apparel producers, brands and retailers about joining in ...
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The “Basement” Is Back? Not Really!

The \”Budget Stores\” started in the grand old flagship stores as the \”Basement Stores.\” There was an abundance of space in those wonderful big buildings, ...
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The Last Analog 50 Feet of Our Digital World

It started with another miserable Friday night at LaGuardia Airport. The flight from Atlanta was delayed. A 20-minute wait in a taxi line and an ...
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Stop Thinking Omnichannel, Start Talking Harmonic Retail

Retailers have traditionally thought in terms of distribution channels and have structured their internal systems and metrics around them. But that channel-centric thinking is at ...
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