Articles on
Operations
Customers Are Voting with their Feet
Alan Spalter
August 26, 2019
As retailers and manufacturers are scrambling to find and grow alternative revenue streams as a result of their failing core businesses, there is a solution ...
Read More →
Traditional Loyalty Programs are Passé, Here\’s What\’s Next
Jasmine Glasheen
July 23, 2019
Card-based customer loyalty programs in the retail industry–LOL. These days most customers that belong to nine additional loyalty programs with different retailers, and few consumers ...
Read More →
Sprouts Discovers that Density is Destiny
David Merrefield
July 22, 2019
After a lengthy period of topside executive turmoil, Sprouts Farmers Market recently landed a new chief executive officer who will have his hands full with ...
Read More →
A Secret Shop of STORY at Macy’s Reveals Some Ugly Truths
Chris Walton
July 16, 2019
The retail industry often falls in love with its own sound bites. Sexy acquisitions, beautiful in-store PR photos and even charismatic retail personalities are as ...
Read More →
Recalibrating Salaries: The Raises Americans Have Been Waiting For
RoxAnna Sway
July 14, 2019
Boost salaries and you boost the whole economy. Armed with more money for spending, consumers can increase purchases of homes, consumer goods, leisure activities and ...
Read More →
Sustainability? Not a Chance Without Consumers Declaring War
The Robin Report
July 1, 2019
Pick up almost any textile or apparel industry publication and you will be inundated with claims by apparel producers, brands and retailers about joining in ...
Read More →
The “Basement” Is Back? Not Really!
Neal Leavitt
June 25, 2019
The \”Budget Stores\” started in the grand old flagship stores as the \”Basement Stores.\” There was an abundance of space in those wonderful big buildings, ...
Read More →
The Last Analog 50 Feet of Our Digital World
Paco Underhill
June 17, 2019
It started with another miserable Friday night at LaGuardia Airport. The flight from Atlanta was delayed. A 20-minute wait in a taxi line and an ...
Read More →