Mampering. Manscaping. Guy-brows. There are lots of lame new monikers attached to a bonafide beauty movement with big-bucks potential: The rise of guys as committed, ...

Brand’s High-Touch, High-Tech Service Business Model Attracts Busy, Fashion-Conscious Women As the apparel sector gravitates toward cheaper products, relentless promotions, and declining service, a very ...

First it was Nikes replacing ballet flats. Then it was Birkenstocks replacing Nikes. Then Patagonia and Tevas became a thing. Then George Clooney’s fiancé was ...

A Personal Retrospective I don’t know where to begin with this story. It’s about retail, forgotten brand origin stories, advertising, and the golden age of ...

These brands are not retailers.  They are neurologically addictive experiences, co-created by the brand and their dopamine-addicted consumers.  And not so incidentally, the experiences happen ...

The Real Reason E-Commerce Merchants are Opening Stores When asked why he robs banks, the notorious Willy Sutton answered: “Because that’s where the money is.” ...

Whole Foods has succeeded beyond all expectations, but, strangely, that’s not all good for Whole Foods. Whole Foods was founded 35 years ago in Texas ...

There should be a Master\’s degree in customer engagement (MCE) obtainable from Harvard or any of the other top-tiered universities. It should be as revered ...