Articles on
Experience
At Your Service: Two Case Studies
Marie Driscoll
July 20, 2015
In the developed world, retailing remains under siege. As we know, a steady flow of new Internet competitors vie for consumer dollars, frequently undercutting prices ...
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Staying Hot (AKA The Other Kind of Sustainability): Can Frédéric Fekkai Get His Mojo Back?
Dana Wood
July 7, 2015
If you’re older than a minute, and in the beauty biz in any way, shape or form, you will remember the epic hotness of one ...
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Retail Reality Check
Marie Driscoll
June 23, 2015
On June 4, 2015, The Robin Report and FGI co-hosted a retail symposium focusing on new approaches and technologies that are changing the way retailing ...
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Retail Design: Much More than Meets the Eye
Anthony Robins
June 16, 2015
The character of the places where we live, work, and, of course, shop, have a direct effect on our thoughts and emotions — whether we ...
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Redefining Affordable Luxury For Millennials
The Robin Report
June 15, 2015
Affordable luxury is a slightly baffling concept, especially for the Millennial generation. Defining luxury itself is a challenge since we are talking about a service, ...
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The Grooming Boom: This One’s Gonna Stick
Dana Wood
June 1, 2015
Mampering. Manscaping. Guy-brows. There are lots of lame new monikers attached to a bonafide beauty movement with big-bucks potential: The rise of guys as committed, ...
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I\’m Worth it!
Judith Russell
May 27, 2015
Brand’s High-Touch, High-Tech Service Business Model Attracts Busy, Fashion-Conscious Women As the apparel sector gravitates toward cheaper products, relentless promotions, and declining service, a very ...
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The New Normal: NORMCORE
Grace Ehlers
May 26, 2015
First it was Nikes replacing ballet flats. Then it was Birkenstocks replacing Nikes. Then Patagonia and Tevas became a thing. Then George Clooney’s fiancé was ...
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