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Experience

Healthcare Goes Retail

Supermarkets haven’t been the first kids on the block to notice the obvious. Here’s one mega-trend supermarkets missed: Americans’ recognition of the strong linkage between ...
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Demographic Disruption & the Luxury Drought: How to ‘Make Rain’

In a recent talk at the Hackers on the Runway conference in Paris, marketer-extraordinaire Seth Godin, asked, “Is Digital the End of Luxury Brands?” Rather, ...
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Retail Enchantment

The warning to “improve the retail experience for shoppers” often puts me in mind of the cliché about weather: “Everyone talks about it, but nobody ...
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Rx for Genuine Growth at Retail: Find, Train, Incentivize

Bain & Company forecasts the size of the global personal luxury market at $230 billion. And it worries it will grow by only one percent ...
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Can Food Save American Retailing?

Last time I checked with the boys in Siliconland, you still couldn’t go out to eat online. We’re not talking about Grubhubbing it to your ...
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“Costcoholics” Costco’s $113.7 Billion Addicts

A good friend of mine was talking about Costco recently, raving on and on about how she couldn’t resist shopping there at least two to ...
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Origins

Made In Italy “All I know is, when I see a ‘Made in Italy’ label, I want to buy it!” This is typical of comments ...
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How to Talk Luxury to Millennials

The next generation poised to become the core target market for luxury brands is bringing a whole new outlook on style and value into the ...
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