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Experience

At Coach, It’s a New Day

The brand transformation at Coach announced by Victor Luis on June 19, 2014 is gaining traction. We are six quarters into its new modern luxury ...
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Hotel Hot Streak: For Beauty, “Heads in Beds” Can Mean a Golden Branding Opportunity

Outside of my husband, daughter and possibly tennis, my two favorite things on the planet are A) fantastic beauty products and B) staying at design-driven, ...
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New Metrics for a New Retail Industry

Empowered with easily accessible information and almost endless global alternatives, shoppers demand value-added, seamless cross-channel shopping experiences, and they exhibit little patience or tolerance for ...
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Healthcare Goes Retail

Supermarkets haven’t been the first kids on the block to notice the obvious. Here’s one mega-trend supermarkets missed: Americans’ recognition of the strong linkage between ...
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Demographic Disruption & the Luxury Drought: How to ‘Make Rain’

In a recent talk at the Hackers on the Runway conference in Paris, marketer-extraordinaire Seth Godin, asked, “Is Digital the End of Luxury Brands?” Rather, ...
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Retail Enchantment

The warning to “improve the retail experience for shoppers” often puts me in mind of the cliché about weather: “Everyone talks about it, but nobody ...
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Rx for Genuine Growth at Retail: Find, Train, Incentivize

Bain & Company forecasts the size of the global personal luxury market at $230 billion. And it worries it will grow by only one percent ...
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Can Food Save American Retailing?

Last time I checked with the boys in Siliconland, you still couldn’t go out to eat online. We’re not talking about Grubhubbing it to your ...
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