We know most every organization has an underbelly. Hopefully, customers never get to experience that dark and dysfunctional place where unlucky customers get tossed about ...

Just over a year ago I wrote “Amazon Ain’t Just a River in Egypt”. The only thing that’s changed in its content is that Jeff ...

Look at any list of the most powerful advertising messages of all times and the 1948 De Beers-N.W. Ayers slogan “A Diamond Is Forever” is ...

The vultures – perhaps more accurately the buzzards – are circling around Legacy Drive in Plano, Texas again, once more picking up the distinct scent ...

It sort of makes perfect sense that a company operating in every hemisphere wouldn’t need one main base camp where employees hang their hats. Still, ...

It’s good to be the king of the castle. It’s even better to be the king of the castle improvement business these days. Home Depot ...

I have been focusing on newly hatched properties which personify the live-in, work-at, dine-out destinations that will be the hallmark of successful shopping centers as ...

This is ancient history – and embarrassing – but it’s relevant to today’s topic, so I’m sharing. Years ago, in my role as AVP Strategic ...