The Robin Report has written extensively about the many retail business models that are rooted in the 80s, mostly oblivious to the technological advances that could streamline inefficiencies, better allocate capital while also increasing customer satisfaction. Today, most retail C-suite […]
Startups with Big Retail Impacts Read More »
Amazon is continually finding ways to better implement Bezos’ “last mile” (the most costly and often the slowest delivery distance from final distribution point to one’s home or pick-up location) more efficiently and expediently. Secondly, through data analytics and machine
Amazon Brings It to You Read More »
This summer, Amazon celebrated its third annual “Prime Day” by offering 30 hours of sales on more than 100,000 products on its sites worldwide. It declared a brand day on the calendar as if it were a holiday, which is
Retail Meets Culture: How Product “Holidays” Can Be Leveraged Read More »
I ask retailers lot of questions and one of my favorites is, “What keeps you up at night?” One of the most telling answers came from a senior supermarket executive several years ago who replied: “Waking up in the morning
Surviving Merger Mania Read More »
When you’re in the retail business there’s no end to the way competitors and disruptors can derail you. Online competition has to be top of mind, but there are cultural disruptions as well, such as the decline of shopping malls
Discount Retailers Make a Move Read More »
The constant flurry of news emanating from Amazon about fashion and appliances, Prime Day results and the Whole Food acquisition triggers the concept and value of Customer Lifetime Value (CLV). Wharton’s marketing professor, Peter Fader, is an expert in this
Customer Lifetime Value Read More »
Let’s be clear once and for all—Jeff Bezos doesn’t care if he sells you broccoli or ball gowns. Therein lies Amazon’s greatest strength and the potential chink in its digital armor. This strategy of being the “everything store” will be
Amazon’s Acquisition Game Read More »
Costco may be crazy like a fox. Costco Wholesale is a huge and successful retailer. Yet there are a few recent signs that it might be increasingly difficult for Costco to maintain and grow revenue in the future as it
Costco’s Peculiar Online Strategy Read More »
The home furnishings industry, if you’ll excuse the expression, is scared silly. Virtually every product that you plug in, sleep on, dry yourself off with, put your clothes in, eat on, and generally use in your home comes from someplace
“Double, double toil and trouble,” wrote Shakespeare, and I can’t think of a better description of the situation at Ralph Lauren Corporation. “Double, double,” refers to two leaders in two short years. On February 2 the company announced that then-CEO
What’s Brewing Over at Ralph Lauren, and It’s More Than Ralph’s Coffee Read More »
