The Touch, the Feel — but Not the Performance — of Cotton The recent ruling by the Federal Trade Commission (FTC) to fine four retailers, including Amazon.com and Macy’s, for mislabeling textiles made from bamboo rayon as simply “bamboo,” underscores […]
What performance measures and goal-setting metrics are you currently using? How do you know they accurately reflect individual store performance? Are they helping to create a high-performance culture? We are immersed in a data-driven environment and increasingly dependent on metrics
How Can You Get There if You Can\’t See It? Read More »
JEFF BEZOS AND THE NORDSTROMS THINK ALIKE “We innovate by starting with the customer and working backwards,” said Jeff Bezos. His credos: long-term thinking, customer obsession, a willingness to invent. AMEN HENRY FORD DIDN’T MINCE WORDS WHEN IT CAME TO
Will Clouds Lift in 2013? Last month, when the Commerce Department released its report on December 2012 personal income, spending and savings, there was barely a mention of it in the usual financial corners – which didn’t faze me much,
Nervous Consumers Go to the Mattresses Read More »
Talk about “race to the bottom,” what’s happening on a global economic scale should scare the heck out of all of us. Listen to this. It’s no longer just the devaluing of goods, through discounting or growing through the expansion
The Bottom: Where Is It? Read More »
I ask you, is this the face of innovation or death (or both)? Most of you elder statesmen out there, like myself, know this guy. He’s Kenneth Walker, architect, retail design consultant, speaker, teacher and industry gadfly at large. He’s
It’s zombie-land out there. Nobody talks anymore. They tweet and text. Nobody meets anymore. They tweet, text, email and occasionally have phone conferences. And, we don’t need the Manti Te’o hoax (“catfishing” or whatever it is), to know that tweeting,
Will Robots be the New “Associates?” Read More »
To Go “Down With The Ship?” Or Just Another Abracadabra Strategy? I just got all twitchy and excited when I heard the news. “Fast Buck Eddie” just hasn’t given me anything really fun to write about for a long time.
Captain Lampert Takes The Helm Read More »
More on Insane Pricing \”Wars\” Once again, we’ve got even better disruptive technology tools, among what seems like a never-ending stream of them. If the almighty consumers figured they were cleverly outwitting and being disruptive to retailers by so-called “showrooming”
ShowroomEE or ShowroomOR Read More »
Peapod has a new PUP. Unfortunately, it may be a biter. Peapod is the big grocery delivery service with major operations in the Northeast and the Midwest. It has never been hugely successful, so it sometimes casts around in different
Peapod\’s New PUP: Doggone Poor Thinking Read More »
