These brands are not retailers. They are neurologically addictive experiences, co-created by the brand and their dopamine-addicted consumers. And not so incidentally, the experiences happen to take place in physical buildings. And oh, yes, because the customers are addicts, they […]
Pirch, Lululemon, Cabela’s, Burberry, Apple: What Do They Have in Common? Read More »
Offering a wider assortment at every store helps increase sales while keeping complexity in check. Less is more: This is the prevailing wisdom of today’s retail assortment strategies; assortments should be localized, limited, and carefully curated. But, more often than
Over the years, whenever I purchased a “party dress” — meaning an expensive dress for a specific occasion, mostly black tie — I always thought, why can’t I just rent the dress, wear it, and be done with it, instead
Rent the Runway: Fashion Meets the Sharing Economy Read More »
Monitoring a year of Macy’s email…and living to tell about it. First things first: My e-hat is off to all the programmers, merchandisers, web technicians, copywriters, graphic artists and digital geeks who run the Macy’s direct email program. Well done,
Dr. Nadia Shouraboura may not be a household name…yet. Nor was Jeff Bezos in the early days of Amazon. And among those who do know her, she may be considered audacious by some, but not by moi. She was quoted
Hointer’s Dr. Shouraboura Is Leapfrogging Bezos’ Amazon Into The Future Read More »
You don’t have to be a criminologist to know that Serial Killers kill people. Retail Serial Killers (or RSKs) on the other hand, are, in my opinion, CEO’s who through their lack of skill, recklessness, disingenuousness, or gross incompetence, destroy
Is There a Serial Killer Loose in Your Corner Office? Read More »
Luxury Brands, Fast Fashion, Treasure Hunt, Localization, Super Value Untouchable The TJX business model is not easily copied. In fact, one could make the case that the specific differentiators and advantages that have been crafted into its DNA cannot be
Activist Lightweight Attacking Children\’s Place I like being an activist myself, but a special kind. I like attacking financial activists who assume they understand the businesses they are attacking, yet build stories based on the only thing they do understand:
Jonathan Duskin Who? Read More »
From a retail perspective, it’s hard to find numbers or analysis of the past year without also finding the word “cautious” in close proximity. Holiday spending for 2014: Cautious. Consumer attitude from recent gasoline price drops: Cautious. Outlook for 2015….
Checking the Pulse of the American Shopper Read More »
The Real Reason E-Commerce Merchants are Opening Stores When asked why he robs banks, the notorious Willy Sutton answered: “Because that’s where the money is.” Several high-profile e-commerce merchants are venturing into the world of brick-and- mortar for the same
Let’s Get Physical Read More »
