Sustainable fashion has been more of an oxymoron than a reality since the advent of mass merchandising. But social media, internet-enabled transparency and a new ...

Honesty, trustworthiness and confidence that promises made are promises kept: these are the qualities we look for in our partners, our friends, the people we ...

Culture Sits Above Business Strategy There is a general failure of retail leadership to adopt customer centricity. And that failure is directly correlated to a ...

Before we get to Macy’s knocking Q1 out of the park, or blowing past many of the street\’s estimates, let’s contemplate the real win, the ...

In an unfortunate lapse of judgement, Mike Coupe was caught on a hot mic crooning the ditty made famous by the musical 42nd Street,” We’re ...

With its U.S. sales, earnings and customer affinity deteriorating, many analysts are questioning the future of Victoria’s Secret. In his article “Behind the Curve,” Robin ...

I find it hard to believe that “Fast Buck” Eddie actually believes that people in the retail industry and Wall Street actually believe that he ...

What do you have when you’re a retailer that didn’t really know who its customers were? That had confusing, difficult-to-navigate stores…and too many of them…and ...