What do you have when you’re a retailer that didn’t really know who its customers were? That had confusing, difficult-to-navigate stores…and too many of them…and ...

Change the Culture Several major themes at the Retail Innovation Conference emerged, but one of the most dramatic was that for the largest retailer in ...

Fast fashion is the darling of the fashion retail today. Whereas women’s clothing store sales have declined 2.7 percent from 2016-2017 in the U.S., a ...

As posted last September in The Robin Report, I congratulated Kohl’s for having the vision to initiate a test of Amazon shops in 10 of ...

Could Jeff Bezos have a new strategy for his physical retailing plans: rent rather than own? Jeff Bezos may be outsmarting the rest of the ...

How many of you out there have been fired during the course of your career? How many of you have fired others? Having sat on ...

Ever since the success of Dollar Shave Club, which sold to Unilever for $1 billion, the subscription marketing model is viewed as the path to ...

I had a great conversation this week on a podcast with my friend and co-author, Michael Dart, who is also a partner at AT Kearney. ...