Articles on
Operations
Five Tools to Survive the Retail Apocalypse
Chris Walton
July 31, 2018
Zombie apocalypses are not so good. But many would argue that retail is right in the middle of one – Patient Zero has been infected ...
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Walmart: A $500B Lawn Dart Desperately Seeking a Patch of Grass
Mark Cohen
July 22, 2018
A lot of people have begun to sing Walmart’s praises. I’m not one of them. In fact, Walmart is a company I have an increasing ...
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The Amazon Effect on Whole Foods
David Merrefield
July 17, 2018
It has been almost exactly one year since Amazon made its stunning buyout of specialty grocery retailer Whole Foods Market for $13.7 billion. So, what ...
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Prime Day 2018
Marie Driscoll
July 11, 2018
You may have enjoyed the fireworks last week on July 4th and beach and backyard time with family and friends, but over at Amazon the ...
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The Market@Macy’s and B8ta
Robin Lewis
July 8, 2018
The new Macy’s Herald Square B8ta shop (which they acquired an equity interest in) is not just a cool, modern looking shop that sells cool, ...
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The New Sustainability
Marie Driscoll
June 12, 2018
Sustainable fashion has been more of an oxymoron than a reality since the advent of mass merchandising. But social media, internet-enabled transparency and a new ...
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L.L. Bean: Consumers React to Broken Promises
Pam Danziger
June 5, 2018
Honesty, trustworthiness and confidence that promises made are promises kept: these are the qualities we look for in our partners, our friends, the people we ...
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The Failures of Customer Centricity
James M. Damian
June 3, 2018
Culture Sits Above Business Strategy There is a general failure of retail leadership to adopt customer centricity. And that failure is directly correlated to a ...
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