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Pickup Proliferation

The dam has burst. It\’s now evident that there\’s no stopping the proliferation of curbside pickup points being rolled out by food retailers. The most ...
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Amazon’s New Supermarket Chain

The first preview emerged a few weeks ago when Amazon acknowledged that the Whole Foods \”365\” format would no longer exist. Later, it was further ...
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Waste Not, Not Wasting Time

I think the time is right to declare a national emergency. This isn\’t about some perceived or imagined threat at the Southern border, North of ...
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Happy Chinese New Year!

To most Americans, the Chinese New Year (this year it takes place on Feb. 5) is all about dancing dragons, fireworks and, for 2019, the ...
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All the World’s a Stage – Or Is It?

Imagine owning Carnegie Hall and not ensuring that each performance was so special and so distinctive it would be considered ovation-worthy by your audience. Now ...
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Amazon Go Is Today’s Automat

How about getting lunch from a vending machine? Strangely enough, maybe yes. The seemingly antiquated technology behind enterprises such as the Automat are taking on ...
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Solving the Returns Nightmare

Think about it — retailers have made it easier than ever for us to spend money on anything, anywhere, anytime. I can buy something on ...
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Is Walmart Losing Touch with America?

Nowhere was the confusion more confusing this year than in the case of Walmart. Every week Walmart appeared to be doing its damnedest to stay ...
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