Articles on
Operations
Pickup Proliferation
David Merrefield
March 26, 2019
The dam has burst. It\’s now evident that there\’s no stopping the proliferation of curbside pickup points being rolled out by food retailers. The most ...
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Amazon’s New Supermarket Chain
David Merrefield
March 6, 2019
The first preview emerged a few weeks ago when Amazon acknowledged that the Whole Foods \”365\” format would no longer exist. Later, it was further ...
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Waste Not, Not Wasting Time
Len Lewis
February 24, 2019
I think the time is right to declare a national emergency. This isn\’t about some perceived or imagined threat at the Southern border, North of ...
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Happy Chinese New Year!
Warren Shoulberg
February 4, 2019
To most Americans, the Chinese New Year (this year it takes place on Feb. 5) is all about dancing dragons, fireworks and, for 2019, the ...
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All the World’s a Stage – Or Is It?
Joe Cicio
January 29, 2019
Imagine owning Carnegie Hall and not ensuring that each performance was so special and so distinctive it would be considered ovation-worthy by your audience. Now ...
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Amazon Go Is Today’s Automat
David Merrefield
January 27, 2019
How about getting lunch from a vending machine? Strangely enough, maybe yes. The seemingly antiquated technology behind enterprises such as the Automat are taking on ...
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Solving the Returns Nightmare
Elizabeth Shobert
January 14, 2019
Think about it — retailers have made it easier than ever for us to spend money on anything, anywhere, anytime. I can buy something on ...
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Is Walmart Losing Touch with America?
Chris Walton
January 13, 2019
Nowhere was the confusion more confusing this year than in the case of Walmart. Every week Walmart appeared to be doing its damnedest to stay ...
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