Back in the 1950s with McCarthyism barely in the rearview, my parents always warned me never to sign anything for fear I would be a ...

There’s a lot of buzz these days about new CMO imperatives around customer experience, and it’s often spoken in the same breath with age-old priorities ...

A New Take on an Old Story In 2004, Ralph Lauren launched Rugby, a new brand to appeal to a new customer. The company was ...

Sephora Leads a Wake Up Call One thing the overly heralded tech-driven start-ups do not have is brand recognition. They do not have the indelible ...

Terry Lundgren, CEO of Macy’s, borrowed this quote during his opening remarks at the University of Arizona Global Retailing Conference in Tucson back in April, ...

Pardon my ‘60s pot metaphors of late.  There’s just maniacal, seemingly drug-induced behavior happening and it seems to be going viral across many industries. In ...

More Like A Slow, Sears-Like Descent To The Bottom? Glenn Murphy exits.  Art Peck takes over.  It matters not who the players are because there ...

By now, you\’ve heard the news that Target is launching new smaller stores under the CityTargets name. Likewise, Walmart continues to introduce smaller-scale stores as ...