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Management

Omnichannel\’s Death…Not So Fast!

Mark Twain once remarked, “the reports of my death are greatly exaggerated.” If the word “omnichannel” had a voice, it would say the same thing. ...
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The Amazon “Flywheel” Powers into the Holidays and Beyond

I hate to lead any article about Amazon with “the numbers,” because they suck all of the oxygen out of the room, to use a ...
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Enlightened Leadership

Here we are at the end of 2017 still talking about diversity, gender parity, equitable compensation and developing an integrated workforce that reflects our customers. ...
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How Timberland Imagined a New Shopping Experience: Its Tree Lab Concept Store

Timberland, the New England-based outdoor lifestyle brand, has left big footprints in fashion trends across the globe. Famous for its iconic yellow boot, designed by ...
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Amazonification

Welcome to the Amazonification of the global economy! Or, if you’re competitor—World War A. At this point, retailers are on Amazon overload, having wrung their ...
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The RealReal: High-End Disruptor or Gateway Drug to Luxury?

On a recent Friday, Dr. Stephanie Crandall took the morning off to hold an important meeting at her spacious Westchester County, New York home. The ...
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The New Standard for Shopping Centers

It is becoming increasingly apparent that shopping centers need to provide stimulating, energized environments to lure consumers away from their computers and Amazon Prime accounts. ...
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“Irrational” Startups Disrupt the Landscape

Shoptalk Europe was buzzing with an array of topics ranging from tech predictions of the transformative impact artificial intelligence tools will have on retail to ...
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