Articles on
Management
Peloton’s Radical Vision: Right Time, Right Place
Peloton has maintained its North Star by not compromising the customer experience for short-term profit goals. It is authentic, transparent, and true to its core ...
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Five Innovative Brands that Deliver Exceptional Results
For the past three years, we have recognized retail brands that have had exceptional results each year, powered by teams that are redefining innovation and ...
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Is Sonia Syngal Gap’s Fourth “Hail Mary?”
Mickey Drexler left the helm of Gap in 2002, after he had guided it through almost two decades of meteoric growth from $480 million in ...
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Ulta and Sephora Break into the Big Boxes
America’s beauty queens, Ulta and Sephora, have been going head-to-head in the U.S. market since Ulta launched in 1990, and Sephora opened its first store ...
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The Challenges of Change Management
In the workplace, everyone experiences change. How we experience it can vary greatly. Over the many years of my career, I have been a recipient ...
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SaksWorks and SPARC: Victims of Fatal Attractions
I’m not quite sure where I want to go with this. I think we may wind up with many more questions than answers. However, one ...
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Leadership in an Evolving Pandemic
Leading in a Time of Ambiguity Living though a pandemic is shadowed by nearly constant uncertainty. We take three steps forward, two sideways and unfortunately, ...
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Forever 21: Third Try in China, Charmed or Strikeout?
On October 9, 2019, I wrote Forever 21: Cut Your Losses and Die Happily and predicted Forever 21’s demise, and why. And predictably, they slipped ...
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