We know most every organization has an underbelly. Hopefully, customers never get to experience that dark and dysfunctional place where unlucky customers get tossed about by incompetence and indifference lurking underneath the polished veneer of the branding campaign. This is […]
Best Buy, Worst Service Read More »
My friends gave me a golf shirt for my birthday. Not just any golf shirt, but an “energy enhancing” shirt that employs “intelligent fabric powered by IonX,” providing increased power, thus presumably promoting a better score when playing golf. Here’s
Worn Out From Wearables Read More »
I hate clothes shopping. In eighth grade my father wanted to buy me a suit. We went to a men’s shop on University Place in Greenwich Village. We picked out a wool three-piece herringbone that was a dark ochre with
Suit Supply to the Rescue! Read More »
I hate to pile onto the criticisms that my good friend and CEO of The Robin Report has already heaped on Sears and Eddie “the customer is always right” Lampert. While Robin gets caught up in all that strategic mumbo
Sears Customer Service: An Oxymoron Read More »
It all began in Philadelphia, birthplace of innovative and uniquely American ideas and products: Philadelphia Cream Cheese (proof that God exists); Rocky I-V (more proof); and kites flying into lightning storms. Imagine, all this and more emanating from the sparkling
Washington Crossing the Delaware on Black Friday Read More »
