by Jon Mays and Brooks Kitchel The growing emphasis on ever-leaner retailing means the days of hedging inventory bets with colossal surpluses are gone for good. The costs of inventory mishaps—both in terms of actual bottom-line economics and brand experience […]
Five Keys to Success with a Slimmed-Down Inventory Read More »
On Black Friday morning I wasn’t feeling well, so cancelled my plans for the rest of the day, and went back to bed. When I turned on the TV, nothing happened. Sick as I was, I needed a working television.
Customer Service Makes Best Buy a Better Buy Read More »
Suppose you’re the CEO of a successful, multinational food retailer. You’ve had good luck opening stores in numerous countries, many with cultures much different from that of your home country. You’ve decided the time is right to roll out a
How One Smart Company Got It All Wrong Read More »
The fact that we’re living in arguably the most disruptive, game-changing period in the history of retailing should be quite obvious to all by now. Just as technology (including the Internet), globalization and unfettered competition have provided consumers with total
There’s a lot of bluster coming out of Yadashi Yanai, CEO of Fast Retailing (parent of Uniqlo), about how his company is going to be the biggest apparel retailer in the world by 2020 at some $64 billion in sales,
UNIQLO…A Gap Re-Run Read More »
Those of us who have followed the food-retailing industry for a while recall well that just a few years ago it was widely predicted that Walmart Stores’ grocery aisles — increasingly burgeoning with low-priced product — would crush the conventional
Why Walmart Failed To Crush Conventional Supermarkets Read More »
Consumers have been transformed, but not by the recession. The metamorphosis, which started long before the economic downturn, will prevail regardless of what Congress, The Fed, or Europe does. Here’s what everyone from Proctor & Gamble (PG) to Neiman-Marcus needs
From Me to We, From More to Less: Five Value Shifts That are Changing our World Read More »
Murky, Scary and Uncharted Waters Ho! Ho! Ho! and Happy New Year! And, now that we’ve said cheers to a more than merry Holiday season and put the cork back on the bubbly, it’s time for yours truly to bring
On the Edge of Supply-Side Deflation Read More »
Landing the right executive for a fast-paced e-commerce business often requires a slowdown in the search process Reflections on The Corner Office from Herbert Mines Associates Demand for experienced e-commerce executives is greater than ever. As a result, both multi-channel
The Hunt for Digital Talent Read More »
Apparel Insights When the chilly winter weather arrived last month, I headed to some of my favorite stores in search of some new clothes. As I looked through rack after rack of clothing, I was intrigued at the seemingly increased
HOOKED! China\’s Low-Cost Mainline Read More »
