Beyond Criticism
What\’s the role of the fashion journalist today? As a veteran of the industry, that\’s something people ask me all the time. They\’re always trying to bait me to say the obvious. I might be old school, but I certainly […]
2015 A Reality Check
Now that Santa’s back home, trying to figure out how to get rid of his leftover inventory, with the new year well under way, it’s time for a reality check on what the retail landscape is going to look like
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Millennials: Retail Experiences Around the World
By Victoria Kulesza, Tiffany Lung, Kei Sato and Daniel Swanepoel At the World Retail Congress in October 2014, a panel of Millennials presented their takes on the Future of Retail. Here is an excerpt of their comments, providing a provocative
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Wallet Wars
Consumer behaviorists are mulling a new question: Will they swipe, tap, Tweet or text? Whichever they choose, consumers, particularly the much sought after Millennials, are looking for new ways to pay. We’re approaching a tipping point where mobile payment systems,
Not Your Grandmother\’s Neiman\’s
Neiman Marcus is not wasting any time as it marches into the new frontier, or the “wild west,” as many are calling it. And it’s headed right towards the intersection where technology and the Millennials connect. Neiman’s is recognizing the
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Price Chopper’s Name Game
Although it doesn’t happen often, one of the most momentous decisions a company’s board and top executives can make is to change the customer-facing name of the company. Sometimes, such a change can go well, for example when Macy’s changed
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Dumb and Dumber — A Tale of Cyber Security
If I were a Sony executive I’d be more concerned about getting punched out by Angelina Jolie for making snide email comments than offending North Korea’s fearless leader, Kim Jong-un. She looks tougher. Of course, there’s the little matter of
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Enough With the “Rooming” Already
I just finished the 54-page 2014 Accenture Holiday Shopping Survey; and while I’m still in a state of ‘stat-overwhelm,’ I’m also left with a nagging thought. With our culture’s unceasing need to simplify things (abbreviation-nation syndrome), we may be losing sight of the obvious. E-commerce and the relative newbie, mobile
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Showrooming: A Death Knell or Hidden Opportunity?
According to the Nielsen U.S. Digital Consumer Report, 65% of all American adults own a smartphone, up from 44% in 2011. This trend, the ever-increasing ability of consumers to access the Internet at their fingertips, was hailed as the death
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Are You Trapped in the Past?
Think you are a Retail Guru? Student of the Industry? Current or former Master or Mistress of the Universe? Or have you just been around the business for at least 25 years? Well, wherever you were in 1989, were you
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