The numbers are in, and 2021 consumer holiday spending did not disappoint. In fact, 2021 holiday sales knocked many analysts’ projections out of the water. U.S. consumer spending on credit and debit cards from the week of Thanksgiving through the […]
Looking Back: A Great Holiday Season for Consumer Spending Read More »
Retailers and consumers alike have made supply chain a household conversation. With favorite brands missing from the shelves and out of stock messages showering the websites, all of us went into a pre-holiday spiral. News of offshore containers, late seasonal
It is 2022, Is the Supply Chain Fixed Yet? Read More »
Like many retail phrases and terms, unified commerce has been lumped in with multi-channel and omnichannel simply as a means of selling across platforms and locations. While this may be true, it is certainly not the full vision of what
Unified Commerce = Managing the Customer Experience Read More »
Let’s face it, the supply chain as we once knew it has been forever changed. Just in the last few weeks, we’ve read about furniture deliveries and new iPhone sales being delayed due to Covid-19 outbreaks in China and Vietnam.
How Retailers Can Modernize Fulfillment Read More »
I need to be honest. I was one of those skeptics about online shopping back in the mid-90s and well into the 2000s when Amazon was revolutionizing the shopping experience. I was comfortable and complacent with the brick-and-mortar shopping experience
Compressing the Supply Chain to Connect with Your Consumer Read More »
The academician in me needs to clear up some persisting confusion about direct to consumer (DTC) — even for those working in retail. DTC was originally a label to describe the business model of digital native brands that sold products
The Direct-to-Consumer Model Is no Retail Panacea Read More »
Omnichannel fulfillment has always been a challenge for retailers and its complexity is only growing. Covid-19 changed our world and retailers have faced renewed difficulty maintaining an attractive assortment and stock availability, balancing online orders with weaker demand in some
New Omnichannel Opportunity from Covid-Complicated Fulfillment Read More »
Covid has forced many retailers to make dramatic shifts toward digital transformation of their business models. Many have successfully pivoted to offer services including BOPIS, curbside pick-up, and same-day home delivery across their digital, customer facing touchpoints. But as many
Fulfillment: Retail’s New Loyalty Factor Read More »
As the ecommerce market becomes competitive, a growing number of retailers are rethinking their approach to pricing to differentiate themselves, fuel online growth and protect their companies from the chronic temptation to engage in price wars. Savvy, leading retailers use
The Best E-Commerce Defense Is a Good Pricing Offense Read More »
Pre-pandemic, how often did you go to a new restaurant without checking Yelp or Google reviews? The same held true for checking movie reviews. It used to be vital to check reviews before dropping double digits on a movie ticket.
Why Those Consumer Reviews Are So Valuable Read More »
