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Walmart: A $500B Lawn Dart Desperately Seeking a Patch of Grass

A lot of people have begun to sing Walmart’s praises. I’m not one of them. In fact, Walmart is a company I have an increasing ...
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The Amazon Effect on Whole Foods

It has been almost exactly one year since Amazon made its stunning buyout of specialty grocery retailer Whole Foods Market for $13.7 billion. So, what ...
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Prime Day 2018

You may have enjoyed the fireworks last week on July 4th and beach and backyard time with family and friends, but over at Amazon the ...
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The Market@Macy’s and B8ta

The new Macy’s Herald Square B8ta shop (which they acquired an equity interest in) is not just a cool, modern looking shop that sells cool, ...
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The New Sustainability

Sustainable fashion has been more of an oxymoron than a reality since the advent of mass merchandising. But social media, internet-enabled transparency and a new ...
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L.L. Bean: Consumers React to Broken Promises

Honesty, trustworthiness and confidence that promises made are promises kept: these are the qualities we look for in our partners, our friends, the people we ...
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The Failures of Customer Centricity

Culture Sits Above Business Strategy There is a general failure of retail leadership to adopt customer centricity. And that failure is directly correlated to a ...
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Macy’s: Beyond The “Numbers”

Before we get to Macy’s knocking Q1 out of the park, or blowing past many of the street\’s estimates, let’s contemplate the real win, the ...
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