Operationally rigorous retail is harder to replicate than it appears. It requires clear strategic priorities, disciplined assortment planning, and investment in format evolution. It demands alignment among merchandising, real estate, design, operations and the buy-in of the workforce. It requires the organization’s maturity to say no when necessary.
A Store Is a Strategic Engine Read More »
Retail is in a moment of transition. It is missing something fundamental: a systems thinking approach to making decisions with the operational infrastructure to support them. Asynchronous decision-making is not only a hidden cost, but it can also overwhelm a store masquerading as. Fulfillment center.
A Store Is Not a Fulfillment Center Read More »
How do retailers replace transactions with emotional connection? And the answer is: Retailers need to figure out how to bridge a brand concept to a physical experience, and most are failing.
A Store Is Not a Strategy Read More »
