Bots
Is retailing being swept up in a robotic revolution or is the whole thing just so much sci-fi pie-in-the-sky? As fond as I am of alliteration, I’m on the side of the true believers. For nearly a century, mankind has […]
The Good, the Bad, and the Ugly of Crisis Management
The history of the world is a study of crisis—natural and manmade. How well we deal with it, if at all, is what sets us apart as a species—not to mention bankruptcy. Fire, flood, product adulteration, oil spills, airline crashes,
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Failing to Plan or Planning to Fail?
I want everyone out there to raise their hands if your company has a solid, well thought-out, five- or 10-year plan! If you do, then you’re all good, classically-trained students — and your college business professors, your company and your
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Cracking the Code
“We’re looking for self starters with great computer skills to be part of an exciting global business with unlimited growth potential and financial rewards. A willingness to travel is desirable but not essential. Email us right now for more details—or
Mi Casa Es Su Casa — Maybe!
“What I wouldn\’t give for twenty more years! Here we are, protected, free to make our profits without Kefauver, the goddamn Justice Department and the F.B.I. ninety miles away, in partnership with a friendly government. Ninety miles! It\’s nothing!” —
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Walmart Bites the Hands That Feed It
There’s a smell of desperation in the air and it seems to be coming from the direction of Bentonville, Arkansas. This malodorous scent is Walmart’s plan to hit as many as 10,000 suppliers with warehousing fees, product placement fees for
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Navigating the Turbulent Waters Of Social Activism
Back in the 1950s with McCarthyism barely in the rearview, my parents always warned me never to sign anything for fear I would be a branded a Communist agitator. I was 6 at the time. In the 1960s and 1970s
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Fiddling with the Roofs
Remember the old adage that “retail follows the rooftops”? If you do, then you probably have fond memories of the Eisenhower administration, the post World War II suburban building boom when Sears Roebuck and J.C. Penney ruled the retail roost,
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Soar Wars
Look up in the sky! It’s a bird…it’s a plane. No, it’s those Louboutins you ordered. That might not be too far from reality given the frenzy over drones and their potential in retail. We have the fertile mind and
Wallet Wars
Consumer behaviorists are mulling a new question: Will they swipe, tap, Tweet or text? Whichever they choose, consumers, particularly the much sought after Millennials, are looking for new ways to pay. We’re approaching a tipping point where mobile payment systems,