Articles on
Operations
H&M Tries to Amazonify Operations by Hosting Competing Brands
Although they say they don’t care about conformity, next-gen consumers sure are thirsty for access to hot ticket brands. H&M is the latest online fashion ...
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Will BOPIS and BORIS Replace Delivery?
Covid-19 accelerated omnichannel shopping trends, such as BOPIS (buy-online-pickup-in-store) and BORIS (buy-online-return-in-store). Now retailers need to have a deep understanding of those consumer omnichannel purchase ...
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Sustainability Can Be Deceptive
There are so many conflicting messages about retail sustainability that it’s hard to know what’s real. This is by design. Some messages encourage customers to ...
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Returns: The Next Great Marketing Channel
Returns are a necessary component of the consumer journey. But returns don’t have to be harmful to the retailer, especially if they can be used ...
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NFTs Come with IP Challenges for Retailers and Brands
As the metaverse continues to evolve as a relevant ecosystem for consumers and creators, understanding the importance of protecting valuable intellectual property is critical. In ...
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The Baby & Kids Business Is in Play in 2022
Attention Liam, Noah, and Oliver. And Olivia, Emma, and Charlotte. It’s going to be some year for the baby and toy business as you are ...
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Did the Pandemic Change Retailing Dramatically?
Any professional observer of retail trends and every shopper in the U.S. would tell you that retailing, and retailers changed dramatically during the pandemic. But ...
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Retail’s Growing Channel…Recommerce
Although companies have been talking about sustainability and the circular economy for years, and retailers have been trying to make the production process more sustainable, ...
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