Got it
Thank You
We’ve received your form submission. In the meantime, catch up on the latest content.
How Not to Run a Retail Business
Join Shelley and Rachel Williamson, founder and CEO of Running Great Stores, as they unpack how frontline operational excellence is compromised when managers are denied ...
Read More →
There’s an AI Encouragement Gap
Early data on gender disparities in workforce AI training and encouragement show that the workplace of the future might be even less inclusive. McKinsey reports ...
Read More →
Eyewear Outperforms Luxury Categories
Successful eyewear rivals the versatility of today’s designer handbag collections. Customers blend moods, styles, and personal expression throughout their everyday lives. For fashionistas (and the ...
Read More →
A Store Is Not a Fulfillment Center
Retail is in a moment of transition. It is missing something fundamental: a systems thinking approach to making decisions with the operational infrastructure to support ...
Read More →
Is Your Brand Scented?
There’s something in the air: Ambient scent marketing continues its steady ascent. Think of scent as a logo in the air—another way to communicate your ...
Read More →
Eddie Bauer: The Robin Report Miss of the Week, 2.14.2026
They say the third time is supposed to be charmed but in this case it’s more like three strikes and you're out.
Read More →
Gaming the K-Shaped Economy
Join Shelley and Katie Thomas from the Kearney Consumer Institute as they challenge conventional wisdom about the economy that's leading retailers to misclassify customers and ...
Read More →
A New Formula for Luxury Marketing
The uber luxury market is the only one poised for genuine, sustainable, profitable growth. It’s time to forget about the ‘aspirational’ consumer, lusting after high-end, ...
Read More →