The Next Frontier: Agentic AI and Operations
Join Shelley, Roland Ehigiamusoe, Principal of Retail and Consumer Products + AI and Engineering and Saurabh Vijayvergia, Managing Director of Retail AI Strategy and Engineering at Deloitte Consulting, as they unwrap the future of the next level of customer engagement and operations through this structural change.
The Latest Retail Industry Insights and Analysis
Birkin Banknotes
The future of luxury in a persistent K-shaped economy and its role in a global society of haves, have-nots, and
What Now? What to Do
Tariff-driven cost inflation is likely here to stay, and now, with an ongoing Iranian war, potentially explosive expense inflation is
Beyond Experience: Real Transformation
The transformation economy can flourish by spending less time focused on the headline invoking win and more time spent getting
Listen Up
Retail Unwrapped
Our weekly podcast with Shelley E. Kohan, & guests. Available on your favorite podcast platforms.
Experience
Beyond Experience: Real Transformation
The transformation economy can flourish by spending less time focused on the headline invoking win and more time spent getting
Walmart & Target: The Robin Report Hit & Miss of the Week, 04. 18. 26
It’s not often that we get a situation where one retailer’s Hit is another one’s Miss. But that’s what we’ve
The Top 10 Brands Gen Z and Millennials Are Loyal To
While many young consumers tend to be “loyal–ish” rather than fully brand loyal, there are still a few brands that
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Opinion
Tariff Chaos and the Widening Gyre
How does a business leader who may have just breathed a sigh of post-Covid-19 relief in early 2026, only to
Retailers Should Be Wary of Trade School Grads
There is a disturbing disconnect between the classroom and performance on a retail sales floor. This is an industry-wide problem.
Tariff Chaos and the Widening Gyre
How does a business leader who may have just breathed a sigh of post-Covid-19 relief in early 2026, only to
Retailers Should Be Wary of Trade School Grads
There is a disturbing disconnect between the classroom and performance on a retail sales floor. This is an industry-wide problem.
New Episodes Weekly
The Retail Unwrapped Podcast
Retail insights on-the-go, with Shelley E. Kohan. Available on your favorite podcast platforms.
From Our Partners
Placer’s 10 Brands to Watch + 3 Surprises
Check out Placer.ai’s latest enlightening report on the 10 Top Brands to Watch in 2025 when it comes to retail
How LoveShackFancy and WeWoreWhat Are Crushing Consumer Engagement
Watch and learn LoveShackFancy and WeWoreWhat are building engagement and social media strategies that matter to today’s younger consumer.
Technology
Woolworths’ Chatbot Went Rogue
Research on human-computer interaction has consistently found that people respond positively to interfaces that feel conversational and warm, while younger
AI Visibility Demands Its Own Retail Strategy
A central marketing question for retail leaders today is simple: How do you reach and convert a buyer whose journey
Can Retail Careers Survive AI?
The future of retail work will not be defined by whether humans or machines dominate. It will be defined by
Management
Legacies: David Simon Changed Retail Development
The three rules Simon pioneered made him the best retail real estate developer of the 21st century.
Retail According to Authentic Brands
Own the intellectual property, license the name, collect the fees, and let the operational partner take the capital risk. As
Operations
QVC: The Robin Report Retail Miss of the Week, 04.11. 26
Imagine being able to actually buy things that were being shown on your TV, not just watching dead-end commercials. It
12 Emerging Rules and Predictions for Retail
We have spent the last decade obsessed with the “how” of commerce. We chased the frictionless transaction, lightning-fast delivery, and
Lowe’s: The Robin Report Retail Hit of the Week, 03. 28. 2026
With the home improvement sector continuing in the doldrums as the housing market remains dismal, give Lowe’s a big Hit