How to Master Agentic AI, Not Fear It
Join Shelley and Jackie, Gartner, Managing Partner at Gartner, as they decode and deconstruct why keywords and SEO are relics and Agentic AI is transforming complex, contextual search into meaningful discovery.
The Latest Retail Industry Insights and Analysis
How TikTok Shop Predicts Sales
TikTok’s halo effect demonstrates how the platform’s influence extends far beyond its own checkout point. In fact, nine-figure beauty brands
Hershey Perfects Experiential Retail
oin Shelley and Stephanie Berman, Vice President of Retail for The Hershey Company, as they reveal how Hershey has rebuilt
Can Retail Careers Survive AI?
The future of retail work will not be defined by whether humans or machines dominate. It will be defined by
Listen Up
Retail Unwrapped
Our weekly podcast with Shelley E. Kohan, & guests. Available on your favorite podcast platforms.
Experience
Why Chanel and A$AP Rocky Reignite Luxury
Even well-off Gen Zs don’t have the once-promising career prospects as their millennial predecessors—and let’s be real, it’s hard to
Korean Brands Are Moving into a Mall Near You
What distinguishes Korea’s retail expansion from China’s is not just aesthetics, but strategy. Chinese platforms have often relied on price
The Olympics Is a Runway Grab
Athletes have always been role models. Veteran skier Lindsay Vonn has been a Rolex brand ambassador since 2009. But recently,
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Opinion
Retailers Should Be Wary of Trade School Grads
There is a disturbing disconnect between the classroom and performance on a retail sales floor. This is an industry-wide problem.
Retail in 2026 Faces Political Headwinds — But Not a Freefall
If I were sitting in the CEO chair at a major retailer — whether a mass merchant like Macy’s or
Retailers Should Be Wary of Trade School Grads
There is a disturbing disconnect between the classroom and performance on a retail sales floor. This is an industry-wide problem.
Retail in 2026 Faces Political Headwinds — But Not a Freefall
If I were sitting in the CEO chair at a major retailer — whether a mass merchant like Macy’s or
New Episodes Weekly
The Retail Unwrapped Podcast
Retail insights on-the-go, with Shelley E. Kohan. Available on your favorite podcast platforms.
From Our Partners
Placer’s 10 Brands to Watch + 3 Surprises
Check out Placer.ai’s latest enlightening report on the 10 Top Brands to Watch in 2025 when it comes to retail
How LoveShackFancy and WeWoreWhat Are Crushing Consumer Engagement
Watch and learn LoveShackFancy and WeWoreWhat are building engagement and social media strategies that matter to today’s younger consumer.
Technology
There’s an AI Encouragement Gap
Early data on gender disparities in workforce AI training and encouragement show that the workplace of the future might be
Think You’re in Control Shopping for Groceries? Wrong!
Every scan of your card, every clipped coupon, every “substitute” you accept when something’s out of stock is recorded. You’re
Intelligent Retail: Mastering Agentic AI
At best, Agentic AI is a system’s ultimate thinking tool. Enabling a retail metachannel, Agentic learns from itself, tests and
Management
Lead Like Her: Marcy Schaffir, Turnaround Legend
Marcy is a customer-centric strategist and innovator; founder of Schaffir Consulting in 2022 she has been one of the most
How Barnes & Noble Made a Comeback
The Barnes & Noble strategy of deferring to local taste over stock-wide uniformity and treating stores as community hubs rather
Operations
A Store Is a Strategic Engine
Operationally rigorous retail is harder to replicate than it appears. It requires clear strategic priorities, disciplined assortment planning, and investment
Warby Parker: The Robin Report Retail Hit of the Week, 3.7. 2026
Every company that came along after them said they were the “Warby Parker of…whatever” and virtually every one of them
Retailing During Wartime
Retail, which has always been a canary in the coal mine with regard to the behavior of our overall economy,