How to Fight the $850 Billion Retail Returns Avalanche
Returns will always be a cost of doing business. Online commerce has made it easy for customers to abuse shopping and reverse their regret with free returns. However, preventing returns fraud still requires better management. The ultimate challenge is for retailers to excel at prevention and use returns as a strategy to build customer loyalty.
The Latest Retail Industry Insights and Analysis
How Intentional Is the Social Media Divide?
It’s getting harder for social media users to hear from folks on the other side of any party line. Sophisticated
What Makes Retail Leadership Excel
Companies, including retail organizations, emerge first as a nascent idea, and then, when a viable opportunity promptly presents itself, a
Legacies: David Simon Changed Retail Development
The three rules Simon pioneered made him the best retail real estate developer of the 21st century.
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Retail Unwrapped
Our weekly podcast with Shelley E. Kohan, & guests. Available on your favorite podcast platforms.
Experience
The Top 10 Brands Gen Z and Millennials Are Loyal To
While many young consumers tend to be “loyal–ish” rather than fully brand loyal, there are still a few brands that
Millennials Just Turned 40
As a “geriatric” millennial now pushing 40, my generation has been pathologized by analysts since we got our first cellphones
Allbirds: The Robin Report Retail Miss of the Week, 01. 04. 26
By starting out being worth $4 billion. Allbirds, the DTC footwear brand that hit the market 11 years ago with
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Opinion
Retailers Should Be Wary of Trade School Grads
There is a disturbing disconnect between the classroom and performance on a retail sales floor. This is an industry-wide problem.
Retail in 2026 Faces Political Headwinds — But Not a Freefall
If I were sitting in the CEO chair at a major retailer — whether a mass merchant like Macy’s or
Retailers Should Be Wary of Trade School Grads
There is a disturbing disconnect between the classroom and performance on a retail sales floor. This is an industry-wide problem.
Retail in 2026 Faces Political Headwinds — But Not a Freefall
If I were sitting in the CEO chair at a major retailer — whether a mass merchant like Macy’s or
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The Retail Unwrapped Podcast
Retail insights on-the-go, with Shelley E. Kohan. Available on your favorite podcast platforms.
From Our Partners
Placer’s 10 Brands to Watch + 3 Surprises
Check out Placer.ai’s latest enlightening report on the 10 Top Brands to Watch in 2025 when it comes to retail
How LoveShackFancy and WeWoreWhat Are Crushing Consumer Engagement
Watch and learn LoveShackFancy and WeWoreWhat are building engagement and social media strategies that matter to today’s younger consumer.
Technology
Woolworths’ Chatbot Went Rogue
Research on human-computer interaction has consistently found that people respond positively to interfaces that feel conversational and warm, while younger
AI Visibility Demands Its Own Retail Strategy
A central marketing question for retail leaders today is simple: How do you reach and convert a buyer whose journey
Can Retail Careers Survive AI?
The future of retail work will not be defined by whether humans or machines dominate. It will be defined by
Management
Legacies: David Simon Changed Retail Development
The three rules Simon pioneered made him the best retail real estate developer of the 21st century.
Retail According to Authentic Brands
Own the intellectual property, license the name, collect the fees, and let the operational partner take the capital risk. As
Operations
QVC: The Robin Report Retail Miss of the Week, 04.11. 26
Imagine being able to actually buy things that were being shown on your TV, not just watching dead-end commercials. It
12 Emerging Rules and Predictions for Retail
We have spent the last decade obsessed with the “how” of commerce. We chased the frictionless transaction, lightning-fast delivery, and
Lowe’s: The Robin Report Retail Hit of the Week, 03. 28. 2026
With the home improvement sector continuing in the doldrums as the housing market remains dismal, give Lowe’s a big Hit