Gap’s Dream Team or The Nightmare Before Christmas?
Gap is chasing relevance with beauty, handbags, and a dream team of seasoned luxury executives. But the real story is one of classic retail tension: fix the core problem, or chase the bright, shiny new thing?
The Latest Retail Industry Insights and Analysis
Dillard’s Gets Department Store Retail Right
Dillard’s isn’t flashy—in certain circles, it’s been called “Dullard’s.” Yet it has remained a safe harbor in an increasingly turbulent
Luxury Leather’s Toxic Impact
Join Shelley and Stephanie Downs, a biomaterials pioneer and CEO of Uncaged, as they have an honest conversation about how
When the Checkout Aisle Becomes a Ballot Box
Political leaders pull retailers into their orbit because brands are visible and relatable in a way that institutions and policies
Listen Up
Retail Unwrapped
Our weekly podcast with Shelley E. Kohan, & guests. Available on your favorite podcast platforms.
Experience
What’s Selling Right Now on TikTok
The winning TikTok strategy? Consumers gravitate toward products that deliver convenience, comfort, and clear value, amplified by creators who show
Urban Outfitters’ New Store Design Is Far from the Mark
Urban Outfitters is launching a new store experience—one they insist is driven by “customer insight and market preferences.” Walk in
What Will Pringles Think of Next to Sell More Chips?
Would you pay $19.99 for a can of Pringles and a trinket? Well, meet the Once You Pop Mystery Box—Pringles’
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Opinion
Off the Shelf with Phil Lempert: Oreo & Reese’s – Really, Another Oreo?
What I’m seeing in the snack aisle right now is absolutely fascinating and really weird. Two of America’s biggest snack
American Eagle’s Sydney Sweeney Ad Spawns a Culture War
The American Eagle disaster proves that retailers can no longer afford to confuse stock market performance with DEI awareness. Not
Off the Shelf with Phil Lempert: Oreo & Reese’s – Really, Another Oreo?
What I’m seeing in the snack aisle right now is absolutely fascinating and really weird. Two of America’s biggest snack
American Eagle’s Sydney Sweeney Ad Spawns a Culture War
The American Eagle disaster proves that retailers can no longer afford to confuse stock market performance with DEI awareness. Not
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The Retail Unwrapped Podcast
Retail insights on-the-go, with Shelley E. Kohan. Available on your favorite podcast platforms.
From Our Partners
Placer’s 10 Brands to Watch + 3 Surprises
Check out Placer.ai’s latest enlightening report on the 10 Top Brands to Watch in 2025 when it comes to retail
How LoveShackFancy and WeWoreWhat Are Crushing Consumer Engagement
Watch and learn LoveShackFancy and WeWoreWhat are building engagement and social media strategies that matter to today’s younger consumer.
Technology
You’ll Need a Video Game Strategy for Next Gens
The key to tapping into gaming communities is authenticity — the most successful brand activations don’t just show a potential
Electronics Retailers Can Shift the Future of PFAS: Here’s How
For retailers, the message is stark: what begins in chemical plants and semiconductor fabs doesn’t stay there. It flows directly
The AI Agent Survival Guide for Retailers
Once AI has unfettered access to product data, it becomes much harder to control the terms of engagement. The brands
Management
Gen Z Wants Proof Not Promises
When proof becomes the foundation of brand storytelling, loyalty follows. Younger consumers are not inherently cynical. They are discerning. They
Sharon Price John Builds the Case for Collaborative Leadership
Sharon John stepped into Build-A-Bear Workshop 12 years ago seamlessly and successfully following Founder Maxine Clark’s retirement. While the boardroom
Operations
O Tannenbaum…O Tannenbaum: Where Art Thou?
The numbers are staggering: 85 to 90 percent of all artificial Christmas trees and holiday décor, including ornaments, come from
Holiday 25: Predicting Chaos
Every year numerous analysts, forecasters, pundits and prognosticators attempt to predict an upcoming holiday’s retail performance. Typically, modest increases in
Get Ready for GLP-1 Retail Disruptions
Take the idea of a Nordstrom Local to the next level by adding stylist services, and health, nutritional and wellness