How to Be Human in the AI Era
Join Shelley and Dominick Miserandino, CEO of RTMNexus, as they challenge the current conversation with what employees really want to hear: You are part of the journey and we’re going to help you with the AI that we’re implementing.
The Latest Retail Industry Insights and Analysis
TikTok Shop Is the New “It” Beauty Destination
Here’s a social commerce juggernaut question: How did TikTok Shop win beauty in just a few short years? Watch out,
College Students’ Top 10 Coolest Brands
College students see brands as “cool” when they recognize the things that matter most to them—whether that’s through prices or
Lead Like Her: Meaningful Conversations and Transformative Connections
Bringing our LLH interviews to life, a group of guests met, connected and shared their journeys and goals in deeply
Listen Up
Retail Unwrapped
Our weekly podcast with Shelley E. Kohan, & guests. Available on your favorite podcast platforms.
Experience
College Students’ Top 10 Coolest Brands
College students see brands as “cool” when they recognize the things that matter most to them—whether that’s through prices or
Airports Are Retail Cities
Airports are growth retail markets for travelers of all ages. Purchasing decisions are increasingly emotional and experiential, and we shop
The Resort Retail Opportunity
Resort activations allow brands to test new markets and formats with limited capital commitment. And arguably more important, they allow
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Opinion
Tariff Chaos and the Widening Gyre
How does a business leader who may have just breathed a sigh of post-Covid-19 relief in early 2026, only to
Retailers Should Be Wary of Trade School Grads
There is a disturbing disconnect between the classroom and performance on a retail sales floor. This is an industry-wide problem.
Tariff Chaos and the Widening Gyre
How does a business leader who may have just breathed a sigh of post-Covid-19 relief in early 2026, only to
Retailers Should Be Wary of Trade School Grads
There is a disturbing disconnect between the classroom and performance on a retail sales floor. This is an industry-wide problem.
New Episodes Weekly
The Retail Unwrapped Podcast
Retail insights on-the-go, with Shelley E. Kohan. Available on your favorite podcast platforms.
From Our Partners
Placer’s 10 Brands to Watch + 3 Surprises
Check out Placer.ai’s latest enlightening report on the 10 Top Brands to Watch in 2025 when it comes to retail
How LoveShackFancy and WeWoreWhat Are Crushing Consumer Engagement
Watch and learn LoveShackFancy and WeWoreWhat are building engagement and social media strategies that matter to today’s younger consumer.
Technology
Woolworths’ Chatbot Went Rogue
Research on human-computer interaction has consistently found that people respond positively to interfaces that feel conversational and warm, while younger
AI Visibility Demands Its Own Retail Strategy
A central marketing question for retail leaders today is simple: How do you reach and convert a buyer whose journey
Can Retail Careers Survive AI?
The future of retail work will not be defined by whether humans or machines dominate. It will be defined by
Management
Best Buy: The Robin Report Retail Miss of the Week, 05. 2. 2026
Changing CEOs is always a tricky thing but in going with an insider—current SVP Jason Bonfig—to succeed Corie Barry, Best
What Makes Retail Leadership Excel
Companies, including retail organizations, emerge first as a nascent idea, and then, when a viable opportunity promptly presents itself, a
Operations
There’s a $1 Trillion Opportunity You Don’t Know About
Food rescue is the most underfunded climate and hunger solution on the planet. Grocers are finally waking up — but
How to Fight the $850 Billion Retail Returns Avalanche
Returns will always be a cost of doing business. Online commerce has made it easy for customers to abuse shopping
QVC: The Robin Report Retail Miss of the Week, 04.11. 26
Imagine being able to actually buy things that were being shown on your TV, not just watching dead-end commercials. It