AI Is an Ally, not the Enemy
Join Leigh Sevin, co-founder of Endear, and Shelley as they discuss how modern CRM platforms transform data into authentic customer connection. They explore how AI in partnership with employees can enhance personal outreach and make a brand relevant and meaningful.
The Latest Retail Industry Insights and Analysis
Who Is Becca Bloom?
Bloom’s social media feeds share access to topics normally relegated to the insider knowledge of the privileged few. In so
Jack Sinclair Is a Retail Radical
The Innovation Center, branded as the “New for You Destination” in each Sprout’s store started popping up in new stores
Cyndi Rhoades Leads for Global Change
Cyndi is an entrepreneur and CEO of Circle-8 Textile Ecosystems and uses her secret power of determination and patience to
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Retail Unwrapped
Our weekly podcast with Shelley E. Kohan, & guests. Available on your favorite podcast platforms.
Experience
The Oxymoron of Tech and Nostalgia
Consumers are deprioritizing retail authenticity and diving headfirst into escapism. A few extra fingers matter less to next gens than
The Hidden Costs of Retail Noise
Noise erodes trust. When shoppers cannot hear staff clearly, misunderstand promotions, or feel overwhelmed by background clamor, frustration builds. In
Off the Shelf: A Tricky Halloween
Hershey raised prices by double digits. A 48-count box of full-size bars that cost $40 last year is now $50.
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Opinion
American Eagle’s Sydney Sweeney Ad Spawns a Culture War
The American Eagle disaster proves that retailers can no longer afford to confuse stock market performance with DEI awareness. Not
Work from Home – Privilege or Imperative?
Is work from home a privilege or a necessity? Discover why leaders must balance employee desires with the needs of
American Eagle’s Sydney Sweeney Ad Spawns a Culture War
The American Eagle disaster proves that retailers can no longer afford to confuse stock market performance with DEI awareness. Not
Work from Home – Privilege or Imperative?
Is work from home a privilege or a necessity? Discover why leaders must balance employee desires with the needs of
New Episodes Weekly
The Retail Unwrapped Podcast
Retail insights on-the-go, with Shelley E. Kohan. Available on your favorite podcast platforms.
From Our Partners
Placer’s 10 Brands to Watch + 3 Surprises
Check out Placer.ai’s latest enlightening report on the 10 Top Brands to Watch in 2025 when it comes to retail
How LoveShackFancy and WeWoreWhat Are Crushing Consumer Engagement
Watch and learn LoveShackFancy and WeWoreWhat are building engagement and social media strategies that matter to today’s younger consumer.
Technology
You’ll Need a Video Game Strategy for Next Gens
The key to tapping into gaming communities is authenticity — the most successful brand activations don’t just show a potential
Electronics Retailers Can Shift the Future of PFAS: Here’s How
For retailers, the message is stark: what begins in chemical plants and semiconductor fabs doesn’t stay there. It flows directly
The AI Agent Survival Guide for Retailers
Once AI has unfettered access to product data, it becomes much harder to control the terms of engagement. The brands
Management
Cyndi Rhoades Leads for Global Change
Cyndi is an entrepreneur and CEO of Circle-8 Textile Ecosystems and uses her secret power of determination and patience to
Brieane Olson is a Retail Radical
Olson understands that retail is first and foremost a people, not a product, business, a principle she lives by to
Operations
Chinese JD Moves West Into Europe
The consumer experience is no longer defined by stores but by expectations shaped elsewhere thanks to the speed, convenience and
AGOA and the Butterfly Effect
When I try to explain the implications and unintended consequences of policy decisions, the metaphor of the butterfly effect is
The Digital Product Passport: Regulation or Revolution?
Counterfeiting erodes consumer trust and brand value. A DPP enables buyers to instantly verify a product’s authenticity, boosting confidence in