Comments Drive Gen Z’s Purchases
Gen Z is turning to the comment sections for trusted product recommendations. A recommendation from a regular person is more authentic than an ad from a brand. Part of the appeal is that these unsponsored recommendations feel more genuine, less polished, and often way more entertaining than traditional ads.
The Latest Retail Industry Insights and Analysis
Opportunity Knocks: Luxury-Branded Cruises
Luxury brands are recognizing the strategic importance of cruises by investing in experiences that combine “being” with “having” in a
Profile in Honor: Kimberly Shenk, Service Before Self
The first thing you learn, especially in the military, is if you make an investment and it’s not working, then
Ryan Cohen: The Robin Report Retail Miss of the Week, 8.15.26
You’ve got to admit: Ryan Cohen, the CEO of GameStop, always thinks big and lives large. His attempt to take
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Retail Unwrapped
Our weekly podcast with Shelley E. Kohan, & guests. Available on your favorite podcast platforms.
Experience
Decoding Hyper Goo Maximalism
A lot of companies think that loud and messy and customizable and, honestly, an unserious aesthetic proves a human actually
Cannabis Dispensaries Taking Dinner Reservations
I’ve spent four decades walking supermarket aisles and restaurant floors trying to spot the next place where food and commerce
H&M’s Subculture Collabs
H&M’s pivot toward ongoing partnerships with niche designers and independent collectives marks a fundamental shift in its retail strategy: it’s
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Opinion
What Now? What to Do
Tariff-driven cost inflation is likely here to stay, and now, with an ongoing Iranian war, potentially explosive expense inflation is
Tariff Chaos and the Widening Gyre
How does a business leader who may have just breathed a sigh of post-Covid-19 relief in early 2026, only to
What Now? What to Do
Tariff-driven cost inflation is likely here to stay, and now, with an ongoing Iranian war, potentially explosive expense inflation is
Tariff Chaos and the Widening Gyre
How does a business leader who may have just breathed a sigh of post-Covid-19 relief in early 2026, only to
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The Retail Unwrapped Podcast
Retail insights on-the-go, with Shelley E. Kohan. Available on your favorite podcast platforms.
From Our Partners
Placer’s 10 Brands to Watch + 3 Surprises
Check out Placer.ai’s latest enlightening report on the 10 Top Brands to Watch in 2025 when it comes to retail
How LoveShackFancy and WeWoreWhat Are Crushing Consumer Engagement
Watch and learn LoveShackFancy and WeWoreWhat are building engagement and social media strategies that matter to today’s younger consumer.
Technology
TikTok Shop: Little Luxury Treats
TikTok Shop has become the ideal environment for this shift toward affordable luxury because it combines product discovery, education, entertainment,
When AI Amplifies Retail Dysfunction
New systems cannot replace bad processes and a misaligned culture to compete for success. When owning a process matters more
Gaming AI Search
Join Shelley and Heather Holmes, Founder of Publicity for Good, as they unpack how brands need to think like their
Management
Ryan Cohen: The Robin Report Retail Miss of the Week, 8.15.26
You’ve got to admit: Ryan Cohen, the CEO of GameStop, always thinks big and lives large. His attempt to take
Sleep No More: A Tale of Self-Destruction
It is mind-boggling that a vertically integrated direct-to-consumer industry disruptor, generating 70 percent margins on a brilliantly conceived offering, ended
Operations
Return on Experience by Store Design
Are you sure you’re measuring what matters? Talk to the finance team, and they have entrenched benchmarks defining a brand’s
EU Dispatch: European Luxury Feels the Heat
Fashion brands are facing the prospect of higher inventory costs thanks to an EU ban on destroying unsold apparel, accessories
Home Retailers: Search for Life Beyond Furniture
With the entire home furnishings category, especially furniture, in the doldrums, retailers in the sector are looking at new categories,