The Comeback of Century 21 NYC
Join Shelley and Larry Mentzer, COO of Century 21 NYC as they tell the story of the courage it takes to learn from mistakes and protect a legacy. They discuss second acts, managing a balance sheet, competing in physical retail and the dramatic shift in shopper behavior.
The Latest Retail Industry Insights and Analysis
The Return to Stores Is About Connection
For years, the primary role of the store was clear; it was a place to transact. Product was displayed, customers
Alo Eclipses Lulu
Social media mockery and behind-the-scenes drama at Lululemon could make things even more difficult for the brand as they navigate
The Domino Effect of the Iran War
The economic shockwaves of the Iran war have spread far beyond average American consumers, shaking their heads in disbelief or
Listen Up
Retail Unwrapped
Our weekly podcast with Shelley E. Kohan, & guests. Available on your favorite podcast platforms.
Experience
Ralph Lauren: The Robin Report Retail Hit of the Week, 05.16.26
If we ever needed proof that when it comes to patriotic, Americana-themed designs, Ralph Lauren certainly is among the first
How to Be Human in the AI Era
Join Shelley and Dominick Miserandino, CEO of RTMNexus, as they challenge the current conversation with what employees really want to
College Students’ Top 10 Coolest Brands
College students see brands as “cool” when they recognize the things that matter most to them—whether that’s through prices or
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Opinion
Tariff Chaos and the Widening Gyre
How does a business leader who may have just breathed a sigh of post-Covid-19 relief in early 2026, only to
Retailers Should Be Wary of Trade School Grads
There is a disturbing disconnect between the classroom and performance on a retail sales floor. This is an industry-wide problem.
Tariff Chaos and the Widening Gyre
How does a business leader who may have just breathed a sigh of post-Covid-19 relief in early 2026, only to
Retailers Should Be Wary of Trade School Grads
There is a disturbing disconnect between the classroom and performance on a retail sales floor. This is an industry-wide problem.
New Episodes Weekly
The Retail Unwrapped Podcast
Retail insights on-the-go, with Shelley E. Kohan. Available on your favorite podcast platforms.
From Our Partners
Placer’s 10 Brands to Watch + 3 Surprises
Check out Placer.ai’s latest enlightening report on the 10 Top Brands to Watch in 2025 when it comes to retail
How LoveShackFancy and WeWoreWhat Are Crushing Consumer Engagement
Watch and learn LoveShackFancy and WeWoreWhat are building engagement and social media strategies that matter to today’s younger consumer.
Technology
Woolworths’ Chatbot Went Rogue
Research on human-computer interaction has consistently found that people respond positively to interfaces that feel conversational and warm, while younger
AI Visibility Demands Its Own Retail Strategy
A central marketing question for retail leaders today is simple: How do you reach and convert a buyer whose journey
Can Retail Careers Survive AI?
The future of retail work will not be defined by whether humans or machines dominate. It will be defined by
Management
Lead Like Her: Meaningful Conversations and Transformative Connections
Bringing our LLH interviews to life, a group of guests met, connected and shared their journeys and goals in deeply
Best Buy: The Robin Report Retail Miss of the Week, 05. 2. 2026
Changing CEOs is always a tricky thing but in going with an insider—current SVP Jason Bonfig—to succeed Corie Barry, Best
Operations
Alo Eclipses Lulu
Social media mockery and behind-the-scenes drama at Lululemon could make things even more difficult for the brand as they navigate
The Domino Effect of the Iran War
The economic shockwaves of the Iran war have spread far beyond average American consumers, shaking their heads in disbelief or
Retail Fraud: A Detective Noir Crime Story
We’re taking a hard-boiled look at the billion-dollar fraud lurking behind wine labels, olive oil, honey and the scallop on